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September 26th, 2011 14:00

Dell AIO 942 HELP!!! PLEASE!!

This printer will not print. I load the paper and it says ERROR: Load paper...so I push the paper down more and it says ERROR: Paper Jam...but there is no paper jam. The paper has gone through a couple times, but instead of taking just one piece of paper it takes the whole stack, which doesn't jam it either. Please help!! Could it be a loose wheel or something? Would it have anything to do with the ink cartridges being old? I have had this printer since 2004 and it has only been used once...same cartridges that I originally had are still in there.

Any help would be greatly appreciated! Thanks!!

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30.3K Posts

September 27th, 2011 04:00

Maddem13,

 

Unplug the printer from the wall. NOw remove the power brick for 60 seconds. This will rest any error messages the printer is getting.

 

Any error messages?

 

 

Rick

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