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17796
January 26th, 2014 02:00
Dell AIO 942 printer driver Windows 7 (backward compatability impossible)
Ok, here's my problem. I've just bought a new customized desktop with Wndows 7 Home premium 64 bit and want to install the Dell AIO 942 Printer. However, it just doesn't install. It doesn't work with the original installation CD, not with the (outdated) drivers on the Dell site either. I tried backward compatability from anything between Windows XP and Vista SP2. It is absolutely unacceptable that Dell doesn't update its products' drivers. I've already read and tried every possible solution on Dell community, and without success. The device used to work perfectly on my old desktop, and I will not buy a new printer just because Dell doesn't feel like updating its driver. I hope that someone from Dell is reading this, because I can't get chat or email support from Dell US, just because my printer was bought outside the US (which is also ridiculous in this day and age).
Please develop a Windows 7 driver, please do not refer me to the countless other posts with solutions that don't work for me.
PudgyOne
9 Legend
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30.3K Posts
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January 26th, 2014 13:00
michael2527,
Operating system in English?
First run Delete Print Jobs to remove any stuck print job in the queue.
Disconnect the printer.
Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.
Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal
Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).
Links to the patch/drivers can be found at...
Dell 942 Photo All-In-One Printer owners thread (W7)
Remember virus programs and firewalls will block communications.
Rick
Lucy85
2 Posts
0
March 27th, 2014 03:00
Hi there,
i have this problem too and successfully installed the vista drivers following these instructions (as best as I could) however as soon as I completed this my computer stopped connecting to my wireless router and when I looked at troubleshooter it confirms that there are problems with the router, however I know the router is working fine because it works with other devices (phone, tablet etc). When I click on the internet symbol the PC no longer detects any local wi-fi networdk at all. Windows support lists a 'newly installed driver' as one of the possible reasons for this problem. Have I done something wrong during the vista installation process? Do u have any suggestions as to how I can fix this? Many thanks indeed :)
PudgyOne
9 Legend
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30.3K Posts
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March 27th, 2014 09:00
Lucy85,
Did you recently install/reinstall Windows Vista?
What virus program and firewall are you using?
Can you run Network Interface and post the information back here.
Rick
Lucy85
2 Posts
0
April 3rd, 2014 03:00
Sent from my iPhone
PudgyOne
9 Legend
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30.3K Posts
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April 3rd, 2014 15:00
Lucy,
If you installed the operating system, did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order
To run Network Interface your computer needs to be connected to the internet.
Rick