Dell E5410 print problems

Question

My Dell E5410 laptop (System 7 pro) cannot print to any printer.  I spent two hours with Dell printer support only to realize it was the laptop and not the Dell printer having the problems. The printer is connected by a USB (no hub) to the laptop.  I'd been able to print to it from my laptop for a long time, but over the past few days, I've been unable to print to it.  I've added no new software, etc. The laptop sees the printer, and I can view and make changes to its configuration page. When I try to print to it, however, whether it's a test page or from an application, nothing happens. No printer queue, no print job, nothing.  Thanks in advance, Steve

PudgyOne · Answer

Steve,

Can you please run Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.

Also include the virus program and firewall you're using.

Make and model of the printer and how you're trying to connect the printer to the computer.

Rick

midiman40 · Answer

Rick, thanks so much for your quick response.

I'm using Avira Free Antivirus and Comodo Firewall. I'm connecting the laptop via a USB directly to the printer (Dell 2150cn), but can't print to any printer.

Here's the SI:

Host Name: STEVES-PC

OS Name: Microsoft Windows 7 Professional

OS Version: 6.1.7601 Service Pack 1 Build 7601

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Owner: Steves

Registered Organization:

Original Install Date: 11/21/2010, 8:33:04 AM

System Boot Time: 1/5/2012, 11:05:18 AM

System Manufacturer: Dell Inc.

System Model: Latitude E5410

System Type: x64-based PC

Processor(s): 1 Processor(s) Installed.

[01]: Intel64 Family 6 Model 37 Stepping 2 GenuineIntel ~2400 Mhz

BIOS Version: Dell Inc. A11, 9/8/2011

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume2

System Locale: en-us;English (United States)

Input Locale: en-us;English (United States)

Time Zone: (UTC-05:00) Eastern Time (US & Canada)

Total Physical Memory: 7,990 MB

Available Physical Memory: 4,914 MB

Virtual Memory: Max Size: 15,978 MB

Virtual Memory: Available: 12,586 MB

Virtual Memory: In Use: 3,392 MB

Page File Location(s): C:\pagefile.sys

Domain: WORKGROUP

Logon Server: \\STEVES-PC

Hotfix(s): 62 Hotfix(s) Installed.

[01]: 982861

[02]: KB971033

[03]: KB2305420

[04]: KB2393802

[05]: KB2425227

[06]: KB2475792

[07]: KB2479628

[08]: KB2479943

[09]: KB2484033

[10]: KB2485376

[11]: KB2487426

[12]: KB2488113

[13]: KB2491683

[14]: KB2492386

[15]: KB2503665

[16]: KB2505438

[17]: KB2506014

[18]: KB2506212

[19]: KB2506928

[20]: KB2507618

[21]: KB2509553

[22]: KB2510531

[23]: KB2511250

[24]: KB2511455

[25]: KB2515325

[26]: KB2518869

[27]: KB2522422

[28]: KB2529073

[29]: KB2532531

[30]: KB2533552

[31]: KB2536275

[32]: KB2536276

[33]: KB2539635

[34]: KB2541014

[35]: KB2544893

[36]: KB2545698

[37]: KB2547666

[38]: KB2552343

[39]: KB2556532

[40]: KB2560656

[41]: KB2563227

[42]: KB2564958

[43]: KB2567680

[44]: KB2570947

[45]: KB2572077

[46]: KB2579686

[47]: KB2588516

[48]: KB2603229

[49]: KB2607576

[50]: KB2618444

[51]: KB2618451

[52]: KB2619339

[53]: KB2620704

[54]: KB2620712

[55]: KB2633952

[56]: KB2639417

[57]: KB2641690

[58]: KB2656356

[59]: KB958488

[60]: KB976902

[61]: KB976932

[62]: KB982018

Network Card(s): 3 NIC(s) Installed.

[01]: Broadcom NetXtreme Gigabit Ethernet

Connection Name: Local Area Connection

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

IP address(es)

[01]: 192.168.1.42

[02]: fe80::71e3:e42f:16ea:9473

[02]: DW1520 Wireless-N WLAN Half-Mini Card

Connection Name: Wireless Network Connection

Status: Media disconnected

[03]: Microsoft Virtual WiFi Miniport Adapter

Connection Name: Wireless Network Connection 2

Status: Media disconnected

PudgyOne · Answer

midiman40,

Please bear with me. I usually help with Dell inkjet printers, so we may have to work together with this, since it's a Dell laser printer. I also do not know anything about professional, I'm a limited user at my work.

You said...

I'm connecting the laptop via a USB directly to the printer (Dell 2150cn), but can't print to any printer.

Can you clarify this? You want to do a host computer printer share? How are the other printers connected?

I think you have a firewall issue. I could not find the exact settings for Avira, to allow the printer to communicate. The Avira Firewall Information may help.

I do have the information for Comando. How to allow file and printer sharing past Comodo

We recently got a Dell Optiplex at work with Windows 7 Professional. I got a little chance to use it before they locked some of the features for restricted users. To add the printer, click on add printer and if you know the ip address, it was very easy to configure. The printer did not come up in the list of printers, when I tried to add it from the list on the print server.

Rick

OS Name:                   Microsoft Windows 7 Professional
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
Original Install Date:     11/21/2010, 8:33:04 AM
System Boot Time:          1/5/2012, 11:05:18 AM
System Manufacturer:       Dell Inc.
System Model:              Latitude E5410
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                          [01]: Intel64 Family 6 Model 37 Stepping 2 GenuineIntel ~2400 Mhz
BIOS Version:              Dell Inc. A11, 9/8/2011
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC-05:00) Eastern Time (US & Canada)
Network Card(s):           3 NIC(s) Installed.
                          [01]: Broadcom NetXtreme Gigabit Ethernet
                                Connection Name: Local Area Connection
                                DHCP Enabled:    Yes
                                DHCP Server:     192.168.1.1
                                IP address(es)
                                [01]: 192.168.1.42
                                [02]: fe80::71e3:e42f:16ea:9473
                          [02]: DW1520 Wireless-N WLAN Half-Mini Card
                                Connection Name: Wireless Network Connection
                                Status:          Media disconnected
                          [03]: Microsoft Virtual WiFi Miniport Adapter
                                Connection Name: Wireless Network Connection 2
                                Status:          Media disconnected

midiman40 · Answer

Much thanks for all your help. After spending several more hours, I reached a point of either tossing the dell laptop out of the window, or simply restoring an earlier image from a backup which I did.

Steve

PudgyOne · Answer

Steve,   Glad you managed to get thing working. Thanks for posting back.   Take care,       Rick

Printers

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