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April 2nd, 2011 14:00

Dell IOA 964 printer Installation problems

Ok. I have used this printer successfully for 3 years. I recently had a DLCJtime.dll become corrupted. I uninstalled the printer, rebooted and tried to reinstall the software. I get the installation GUI, but once selected nothing happens. I ran your uninstall tool and rebooted to no avail. I stopped my Symantec srevices and turned off the firewall. Again nothing. Is there something embedded somewhere prevented the software to install. Need help running out of ideas. This has been a good printer.  Thanks for your help.

9 Legend

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30.3K Posts

April 3rd, 2011 11:00

 fharless1,

 

Make and model of your computer and operating system is helpful. 32-bit or 64-bit?

 

How is the Dell 964 Printer connected to the computer?

 

You have Norton, correct?

 

 

Rick

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