ventrial,

 

Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rst of the information back here.

 

How is the printer connected to your computer, wireless adapter, usb cable, host computer?

 

What virus protectionare you using?

 

 

Rick

Thank you for trying to help me!!

usb cable

I was using McAfee, but that was  the 1st thing I uninstalled.  No virus protection at all at this point.  I will re-install McAffee when I get this printer problem licked.  The following is my system info from the "systeminfo" run:

Host Name:                 XXXX

OS Name:                   Microsoft Windows 7 Home Premium

OS Version:                6.1.7601 Service Pack 1 Build 7601

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

OS Build Type:             Multiprocessor Free

Registered Owner:          XXXX

Registered Organization:   Microsoft

Product ID:                XXXXX-OEM-XXXXX-XXXX

Original Install Date:     1/22/2011, 5:43:15 PM

System Boot Time:          10/3/2011, 6:00:21 PM

System Manufacturer:       Dell Inc.

System Model:              Inspiron 560  

System Type:               x64-based PC

Processor(s):              1 Processor(s) Installed.

                          [01]: Intel64 Family 6 Model 22 Stepping 1 GenuineIntel ~2194 Mhz

BIOS Version:              Dell Inc. A04    , 7/2/2010

Windows Directory:         C:\Windows

System Directory:          C:\Windows\system32

Boot Device:               \Device\HarddiskVolume2

System Locale:             en-us;English (United States)

Input Locale:              en-us;English (United States)

Time Zone:                 (UTC-06:00) Central Time (US & Canada)

Total Physical Memory:     2,013 MB

Available Physical Memory: 1,104 MB

Virtual Memory: Max Size:  4,026 MB

Virtual Memory: Available: 2,725 MB

Virtual Memory: In Use:    1,301 MB

Page File Location(s):     C:\pagefile.sys

Domain:                    WORKGROUP

Logon Server:              \\XXXX

Hotfix(s):                 64 Hotfix(s) Installed.

                          [01]: 982861

                          [02]: KB971033

                          [03]: KB2305420

                          [04]: KB2393802

                          [05]: KB2425227

                          [06]: KB2475792

                          [07]: KB2476490

                          [08]: KB2479628

                          [09]: KB2479943

                          [10]: KB2484033

                          [11]: KB2485376

                          [12]: KB2488113

                          [13]: KB2491683

                          [14]: KB2492386

                          [15]: KB2497640

                          [16]: KB2503658

                          [17]: KB2503665

                          [18]: KB2505438

                          [19]: KB2506014

                          [20]: KB2506212

                          [21]: KB2506223

                          [22]: KB2506928

                          [23]: KB2507618

                          [24]: KB2507938

                          [25]: KB2508272

                          [26]: KB2508429

                          [27]: KB2509553

                          [28]: KB2510531

                          [29]: KB2511250

                          [30]: KB2511455

                          [31]: KB2515325

                          [32]: KB2518869

                          [33]: KB2522422

                          [34]: KB2524375

                          [35]: KB2525694

                          [36]: KB2529073

                          [37]: KB2530548

                          [38]: KB2532531

                          [39]: KB2533552

                          [40]: KB2534366

                          [41]: KB2536275

                          [42]: KB2536276

                          [43]: KB2539635

                          [44]: KB2541014

                          [45]: KB2544893

                          [46]: KB2545698

                          [47]: KB2547666

                          [48]: KB2552343

                          [49]: KB2555917

                          [50]: KB2556532

                          [51]: KB2559049

                          [52]: KB2560656

                          [53]: KB2562937

                          [54]: KB2563227

                          [55]: KB2563894

                          [56]: KB2567680

                          [57]: KB2570791

                          [58]: KB2570947

                          [59]: KB2607712

                          [60]: KB2616676

                          [61]: KB958488

                          [62]: KB976902

                          [63]: KB976932

                          [64]: KB982018

Network Card(s):           3 NIC(s) Installed.

                          [01]: Realtek RTL8191SU Wireless LAN 802.11n USB 2.0 Network Adapter

                                Connection Name: Wireless Network Connection 7

                                DHCP Enabled:    Yes

                                DHCP Server:     192.168.1.1

                                IP address(es)

                                [01]: 192.168.1.108

                                [02]: fe80::b4fd:8cc:e91c:46c1

                          [02]: Realtek PCIe GBE Family Controller

                                Connection Name: Local Area Connection

                                Status:          Media disconnected

                          [03]: Microsoft Virtual WiFi Miniport Adapter

                                Connection Name: Wireless Network Connection 8

                                Status:          Media disconnected

Tony

Tony,

 

Did you use the McAfee Removal Tool ?

 

First run Delete Print Jobs to remove any stuck print jobs from the queue.

 

Disconnect the printer,

 

Uninstall the printer, start, control panel, programs and features, Kodak Printer, uninstall.

 

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

 

If this is a wireless printer, I recommend using these Recommended Wireless Router Settings , I use channel 11. I would make a new SSID to make connecting easier.

 

Install the drivers. If Kodak has Vista 64-bit drivers, download and install them in the Vista Compatibility mode you should get a message, the printer is not connected. Connect the printer at this time(powered on)

 

If the printer is wireless, if you changed anything in the wireless router, then do the setup like it's a new installation. Make sure the printer is connected to the network, before proceeding.

 

Since you have uninstalled McAfee, I don't have to give you the instructions to get past it.

 

 

Rick

 

 

 

 

 

 

 

 

Rick

 

OS Name:                   Microsoft Windows 7 Home Premium
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
Original Install Date:     1/22/2011, 5:43:15 PM
System Boot Time:          10/3/2011, 6:00:21 PM
System Manufacturer:       Dell Inc.
System Model:              Inspiron 560 
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                          [01]: Intel64 Family 6 Model 22 Stepping 1 GenuineIntel ~2194 Mhz
BIOS Version:              Dell Inc. A04    , 7/2/2010
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC-06:00) Central Time (US & Canada)

ventrial,

 

No virus protection, correct?

 

Start, all programs, accessories, right click on command prompt, left click run as administrator. Type

 

sfc /scannow          (space between the c and /)

 

Hit enter Have it scan for errors. I heard if this is run 3 times on Windows 7 it can correct errors. Not sure how true that is.

 

You can also try this when the system is not needed, right away, like just before bed.

 

Start, all programs, accessories, right click on command prompt, left click run as administrator. Type

 

chkdsk /r

 

Hit enter. Answer with a Y

 

Restart your computer.

 

It will run for a long time, depends on the size of your hard drive.

 

Anything look wrong in the device manager?

 

Was your system upgraded to Windows 7 or recently reinstalled?

 

 

Rick

Rick,

Did you use the McAfee Removal Tool ?

YES

 

First run Delete Print Jobs to remove any stuck print jobs from the queue.

DONE

 

Disconnect the printer,

DONE

 

Uninstall the printer, start, control panel, programs and features, Kodak Printer, uninstall.

DONE

 

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

DONE

 

If this is a wireless printer, I recommend using these Recommended Wireless Router Settings , I use channel 11. I would make a new SSID to make connecting easier.

 NOT WIRELESS

Install the drivers. If Kodak has Vista 64-bit drivers, download and install them in the Vista Compatibility mode you should get a message, the printer is not connected. Connect the printer at this time(powered on)

 DONE

If the printer is wireless, if you changed anything in the wireless router, then do the setup like it's a new installation. Make sure the printer is connected to the network, before proceeding.

________

Rats...same exact error!

same failure messages as before.  Do I need a priest or some holy water??

 

Rick,

Ok...just finished up with everything...

No virus protection

I ran sfc /scannow 3 times

I just finished chkdsk /r and restarted

other than the printer listed in Other Devices & with no driver (as before), Device Manager is clean & nothing strange.

Windows7  is just as it came from the Dell assembly line - no re-installs or upgrades.

Nothing changed.  What's the next step?  If you're out of ideas,  does Dell have some" Wizards" in their support department that you know that you can hook me up with or give me a contact method?

Or (I dread saying this) should I try to dive into  the maze at Microsoft support?

Anything...but I'm not giving up!  I will not let this whip me.

Tony,

 

Try posting at Microsoft Answers-Hardware and maybe someone there can figure this out. I'm thinking it's something with Kodak's drivers. Do they have newer drivers online?

 

Please make sure to install virus protection. I use FREE Avast Home Edition Register, it's FREE. Good for 1 year. When the year is up, register again. It's and endless cycle, unless you decide to purchase it.

 

Keep me posted.

 

 

Rick