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Dell V715w printer - jam
Hi - my Dell V715w printer will print a job very nicely and then if I send a second print job after the first is finished the paper jams - nearly every time. Once I clear the paper - it won't let me cancel the job and print it again without restarting the computer and printer. Any idea how to fix this? The printer is a little over two years old. Thank you!
PudgyOne
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July 21st, 2014 03:00
connieseg,
Not sure if this is really related to the printer jam.
In the December batch of Windows Updates, Microsoft installed Internet Explorer 11. IE11 had been causing printer problems.
Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.
Restart the computer, when prompted. Then see if your printer works.
Rick