Jhyer
1 Copper

E310dw, will not wake from Deep Sleep

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As the title says.. my E310dw won't wake from sleep... ever. Doesn't matter what I have tried... cycling the power, cancel button, settings, etc. I have the printer set up in wi-fi mode and it appears OFFLINE on all computers I use to try and access it. Then to make matters more frustrating, just all of a sudden it will print what I wanted printed. Haven't figured out what the key is to get this working.

Any help please?

Thank you.

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rv16
1 Copper

RE: Dell E310dw Laser Printer will not wake from Deep Sleep... or sleep for that matter.

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I turned off deep sleep because the printer would always disconnect from the network and I would have to reboot the printer to print.  Since I have turned off the deep sleep feature, I haven't had any problems.

From the control panel go to General Setup/ Ecology / Sleep Time, when the display reads 1min press the back button and the down button simultaneously.  The display should now say deep sleep.  now select Off, and exit back out.

That should disable the Deep Sleep Feature.  Hopefully this helps, because even tech support thought there was no way to turn off deep sleep, and I was banging my head against the wall every time I had to reboot.

13 Replies
Jhyer
1 Copper

RE: Dell E310dw Laser Printer will not wake from Deep Sleep... or sleep for that matter.

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Still have not found a solution!

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Jhyer
1 Copper

RE: Dell E310dw Laser Printer will not wake from Deep Sleep... or sleep for that matter.

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I have now wired the system to my router via a network cable. Still will not wake from sleep. The only way to get this thing to print is to connect via usb directly to the printer.

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pepsi_max2k
1 Copper

RE: Dell E310dw Laser Printer will not wake from Deep Sleep... or sleep for that matter.

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ditto, same problem, as everyone had with 1250c and various other models. what's so hard about waking these things from sleep? some random port that's normally blocked or something?

not tried wired yet, but also have issue with os drivers resetting to default options once printer is power cycled. which it has to every time I print because sleep/wake issue.

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Formula88
2 Bronze

RE: Dell E310dw Laser Printer will not wake from Deep Sleep... or sleep for that matter.

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Try turning off the firewall or use another router and see if it works.

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rv16
1 Copper

RE: Dell E310dw Laser Printer will not wake from Deep Sleep... or sleep for that matter.

Jump to solution

I turned off deep sleep because the printer would always disconnect from the network and I would have to reboot the printer to print.  Since I have turned off the deep sleep feature, I haven't had any problems.

From the control panel go to General Setup/ Ecology / Sleep Time, when the display reads 1min press the back button and the down button simultaneously.  The display should now say deep sleep.  now select Off, and exit back out.

That should disable the Deep Sleep Feature.  Hopefully this helps, because even tech support thought there was no way to turn off deep sleep, and I was banging my head against the wall every time I had to reboot.

rfweber62
1 Copper

RE: Dell E310dw Laser Printer will not wake from Deep Sleep... or sleep for that matter.

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I have tried this and it is not working for me on 3 new printers. Does anyone else have any idea's on

how to disable sleep mode.

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fretrac
1 Copper

RE: Dell E310dw Laser Printer will not wake from Deep Sleep... or sleep for that matter.

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I believe that this should resolve your problem.  On the Ports tab of the printer Properties, click Configure Port.  UNcheck the SNMP Status Enabled box and click OK.  My printer started printing immediately.  Hope this helps!

headburger
1 Copper

RE: Dell E310dw Laser Printer will not wake from Deep Sleep... or sleep for that matter.

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BIG thanks to rv16 for instructions  on how to turn off deep sleep!

It's fiddly to do but when you get to the Deep Sleep menu, then press ok and then up/down to select off.

Having done this, my wireless connection to Dell E310DW now seems to be working perfectly.

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mrsmikejr
1 Copper

RE: Dell E310dw Laser Printer will not wake from Deep Sleep... or sleep for that matter.

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Good lord. I have been struggling with this stupid thing for months. Same issue...goes offline constantly and won't wake up. Finally got the deep sleep function turned off and it's working!! Thank you so much.

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