I am having the same problem. I have cleaned the code strips behind the print carrier but this has had no affect on the problem. I have changed print cartridges but that has had no affect on the problem.
I tried wiping the silver bar with a clean tissue, which came out very dirty with black stuff. I was then able to print the picture for the first time since the problem began. I don't know if this is a fix or just a fluke but at least it is working for now.
1. Remove the ink cartiriges and clean the copper tape where the ink sits in the printer
2. Clean the (Encoder Strip) thin pice of plastic that runs behind the ink carrige with a paper towel going right to left pinch it between your thum and fore finger works best.
3. Clean off the silver bar once or twice no more then that
4. Unplug the power from the back of the printer and then reconnect it after 5 seconds
If problem persist try cleaning steps again usinf a lightly damp paper towel and then let printer sit for 5 minutes to allow to dry and reconnect power supply and try again
Basically in English tewrms the Hardware error 0502 means the printer needs to be cleaned
I finally gave up and bought a Photo 964. However if I have any problems with it, it is the last printer I will purchase form Dell. I also have a Dell 3000cn which only lasted 15 months before it started paper jamming on a regular basis. I'm going back to Lexmark pretty quick. I am sorry I can't help. I have been where you are and it is terribly frustrating. Good luck. Chuck
I just followed your advice and cleaned the heck out of my printer. It turns out there was glitter on the bottom inside cover (from Xmas letters). It was really dirty. I just printed 200 documents all at once! Thank you!
How is the sensor strip fit into the ink cartridge carrier? Does it just sit in back of it or is it threaded through the carrier? It is really hard to see in there - right now it looks as though the strip is just sitting there in back of the carrier and not threaded through it.
jbaker4
3 Posts
0
December 20th, 2005 10:00
acofc
2 Posts
0
December 20th, 2005 15:00
jbaker4
3 Posts
0
December 20th, 2005 18:00
I tried wiping the silver bar with a clean tissue, which came out very dirty with black stuff. I was then able to print the picture for the first time since the problem began. I don't know if this is a fix or just a fluke but at least it is working for now.
Searchy
64 Posts
0
January 18th, 2006 04:00
Hi there folks,
With the hardware error 0502 the best things to
1. Remove the ink cartiriges and clean the copper tape where the ink sits in the printer
2. Clean the (Encoder Strip) thin pice of plastic that runs behind the ink carrige with a paper towel going right to left pinch it between your thum and fore finger works best.
3. Clean off the silver bar once or twice no more then that
4. Unplug the power from the back of the printer and then reconnect it after 5 seconds
If problem persist try cleaning steps again usinf a lightly damp paper towel and then let printer sit for 5 minutes to allow to dry and reconnect power supply and try again
Basically in English tewrms the Hardware error 0502 means the printer needs to be cleaned
Hope this helps
acofc
2 Posts
0
January 18th, 2006 12:00
I finally gave up and bought a Photo 964. However if I have any problems with it, it is the last printer I will purchase form Dell. I also have a Dell 3000cn which only lasted 15 months before it started paper jamming on a regular basis. I'm going back to Lexmark pretty quick. I am sorry I can't help. I have been where you are and it is terribly frustrating. Good luck. Chuck
Kamjan
1 Message
0
March 20th, 2006 02:00
chuckharding
1 Message
0
February 6th, 2007 00:00
jbaker4
3 Posts
0
February 6th, 2007 14:00