Error Code 0502

I tried wiping the silver bar with a clean tissue, which came out very dirty with black stuff.  I was then able to print the picture for the first time since the problem began.  I don't know if this is a fix or just a fluke but at least it is working for now.

Hi there folks,

With the hardware error 0502 the best things to

1. Remove the ink cartiriges and clean the copper tape where the ink sits in the printer

2. Clean the (Encoder Strip) thin pice of plastic that runs behind the ink carrige with a paper towel going right to left pinch it between your thum and fore finger works best.

3. Clean off the silver bar once or twice no more then that

4. Unplug the power from the back of the printer and then reconnect it after 5 seconds

If problem persist try cleaning steps again usinf a lightly damp paper towel and then let printer sit for 5 minutes to allow to dry and reconnect power supply and try again

Basically in English tewrms the Hardware error 0502 means the printer needs to be cleaned

Hope this helps

I finally gave up and bought a Photo 964. However if I have any problems with it, it is the last printer I will purchase form Dell. I also have a Dell 3000cn which only lasted 15 months before it started paper jamming on a regular basis. I'm going back to Lexmark pretty quick. I am sorry I can't help. I have been where you are and it is terribly frustrating. Good luck. Chuck