October 8th, 2012 11:00

Hi curtswanson,

It appears that the printer is unable to communicate properly. Try updating the firmware wirelessly from this link: http://dell.to/Ra05uN

If it does not help, you can try to uninstall and re-install the printer. To uninstall it, click Start button >> click 'All Programs' >> Locate 'Dell Printers' >> Select your printer and uninstall it.

Reboot PC and disconnect the USB cable from the printer as well as the computer. Re-install the printer driver from this link: http://dell.to/RLyYZf.
Note: If you want to install the printer wirelessly, do not connect the USB cable until the printer is installed. If you want to connect the printer via USB cable, connect the USB cable only when prompted and try to update the firmware when the printer is installed.

You can also refer to this Owner's Manual: http://dell.to/RqE8YF 

Hope this helps.
Do write back with the results.

October 8th, 2012 13:00

The first link worked great. Thanks much!

October 9th, 2012 03:00

Thank you for the response.
I am glad that the issue is resolved. :emotion-1:
Please revert for any further queries.
 

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