H625cdw, scanner error code 062-380

EXACT same boat. But great news! Dell will gladly offer you out of warranty repair service at 179.99 to get a tech to your house for 2 hours, then based on this code all of us are having they will gladly sell you 3 parts that will all total 3 or 4 times higher than we paid for the stupid printer! isn't that so nice of them? I would HIGHLY suggest not purchasing printers from Dell based on how they are treating us loyal customers. If anyone does know of a way to escalate to the office of the president to complain, please provide how to. 

I got the same problem in few days ago, used very lightly. I guess Dell installed the time bomb, therefore, force everyone to buy an new one. My Dell Laptop broke last month too. Stay away from Dell, will not buy any Dell products again. Bye Dell.

I'm astonished reading how many others have this issue with their printer, and 

I also have this problem. Dell and representatives, please provide a way around this issue; at least to able to use the printer.

My warranty expired in April and now I'm getting the same warning as the rest of you.  I've tried asking Dell for help.  Nada.  Yesterday, I ordered a Brother printer.  This is the last straw for Dell as far as I'm concerned.  I wonder if the idea of great produce and great service has crossed their minds?  It seems logical to me that a good business practice is to assist those who buy your product.  More than that, it seems wise to go out of your way to make the customer happy.  Who knows, they may not come back to your products if you fail to do so.

I am in the same boat...any help would appreciated by Dell. 

I have the same problem - just happened few days ago (and the printer became a heavy paper weight).  I didn't use the scanner, but trying to print out one page document, but the printer was not responding, so, I went to the printer and saw the same error code like millions of other Dell printer user.   I've just purchased a brand new (super expensive) toners (4 color set)..... stupid.

I've used this printer for the last year and a few months at my tailoring business and it's worked great. I don't use it often but I bought two sets of toner for it, just in case I needed them.

I went to print something a few days ago and I got this same error message. I called Dell support and they said because it was 3 months out of warranty they refuse to do anything to fix it. They won't let me pay out of pocket to have a tech come over to look at it, they won't let me order the parts I need, they won't even tell me what's triggered the error. I never had any issues with the printer, and up until three days ago it was fully functional. This feels like some sort of scam, the representative told me my only option was to buy a new printer and throw away all the perfectly good toner I had stocked up. 

Dell has no class, there needs to be some action, this sort of thing should be against the law. Now I'm unable to ship out any suits because of this printer. 

Michael Dell must be spinning in his grave. From now on, this dude will not be getting any more Dells.

Sadly, 2 months out of warranty mine did the same thing. And I only used the scanner 3 or 4 times. I've only printed a total of about 200 sheets of paper.

This just happened to my printer. Ink is not even 1/2 used. This looks like a

I am done with them. After countless Dell purchases I think I am done. 2 consecutive product failures that seem like bad design/qa where the whole line has same defect. There is no procedure at Dell to address these kinds of problems.

I have the same issue. I've purchased several of the 625 printers with no better luck or support. I've been a strickly Dell fan for close to twenty years always making sure every company I worked with only purchased Dell.

The Dell reputation has always been to service what they sell, but I guess time brings about a change.

I remember when the 45 degree angle in Dell was a symbol to be proud of, it represented rapid growth in a particular direction, perhaps it still represents, its just pointed in a different direction. 

Another customer, another error message, another wasted computer with tremendous e-waste.  Why can't we still use the printer, if not the scanner?  This is very sad, and only within two years of purchase.  How can Dell just let all these victims suffer through no fault of their own.  This is a defective product that needs a recall.  Laser printers should last many years, especially newer models.  Other industries honor recalls.  I think we need to contact a consumer protection organization, government consumer rights agency, or even a specialized law firm.  These printers are very expensive, so we paid for quality and reliability.  Maybe we also need to call Corporate Office.  With the right publicity, Dell will realize the real cost.  Shame on Dell.  You're better than this, right?

I as well have the same issue, still on the first toner cartridge but out of warranty so no help. The girl on the phone said the only thing to do is buy another printer. Very frustrating and wasteful. I am going to send a corporate email in hopes of better response but not optimistic. 

See solution here: 

https://www.reddit.com/r/printers/comments/dhif7w/h625cdw_062380_error/