How to make fax recognize external modem

Question

I have a Dell 926 combination printer/scanner/fax. I am hooked to an external DSL modem. The computer connects to the internet fine and e mail works well also. The modem address was never entered when I changed from dial up. This service was done by provider which is a phone company. I can't seem to make them understand that all I need from them is necessary settings for the fax. The fax doesn't work because the dial up is not connected to a phone line and the DSL has never been installed to the fax.  Thanks

PudgyOne · Answer

When using DSL, everything must have a DSL Filter, phone, answering machine, faxes, etc. Everything except the DSL modem/router itself.

You may share a DSL Filter.

wall > dsl filter > splitter > multiple devices.

Your printer should have a place to plug it into the DSL filter or splitter.

Stubecat · Answer

I did not mention DSL filters, but yes I have them. The modem is connected to the computer via eithernet connection. The phone is connected to the modem thru a filter. The printer is connected to the desk top tower. The printer has no seperate connection for a phone hook up.Everything goes thru the computer. On the fax communication tag it tries to make a connection but it does not know what to look for. Dell isn't any help and neither is ISP. Thanks again

PudgyOne · Answer

The 926 manual says

Faxing Problems

Make sure you turned on both your printer and your computer and the USB cable is properly inserted.

Ensure the computer is connected to an active analog telephone line.

Using the fax function requires a phone connection to the fax modem in your computer.
When using DSL broadband service, make sure you have a DSL filter installed on your phone cord. Contact your Internet Service Provider for more information.
Make sure your computer is not connected to the Internet by dial-up modem when trying to fax.

When using an external modem, make sure it is turned on and it is correctly connected to your computer.

Printers

How to make fax recognize external modem

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