BROD-Daan,

 

Try running Finding System Information remove your product Id and post the rest of the information back here.

 

Also provide if the Dell 966 printer is using the wireless adapter or usb connected? If networked, make and model of your wireless router and type of security and channel you're using?

 

Virus program and firewalls also.

 

 

Rick

Hi PudgyOne,

I'm using the AIO 966 as a USB  connected printer.

The requested systeminformation:

Host-naam:                           DAANVOSTRO

Naam van besturingssysteem:          Microsoft Windows 7 Professional

Versie van besturingssysteem:        6.1.7601 Service Pack 1, build 7601

Fabrikant van besturingssysteem:     Microsoft Corporation

Configuratie van besturingssysteem:  Zelfstandig werkstation

Type build:                          Multiprocessor Free

Geregistreerde eigenaar:             dbrouwers

Geregistreerde organisatie:          Microsoft

Product-id:                          ---

Oorspronkelijke installatiedatum:    30-07-10, 14:55:01

Systeemopstarttijd:                  07-06-11, 20:54:27

Computerfabrikant:                   Dell Inc.

Computermodel:                       Vostro 3700

Type systeem:                        x64-based PC

Processor(s):                        1 processor(s) ge‹nstalleerd.

                                    [01]: Intel64 Family 6 Model 37 Stepping 2 GenuineIntel ~1173 MHz

BIOS-versie:                         Dell Inc. A10, 25-10-10

Windows-map:                         C:\Windows

Systeemmap:                          C:\Windows\system32

Opstartapparaat:                     \Device\HarddiskVolume2

Systeeminstellingen:                 nl-be;Nederlands (Belgi‰)

Landinstellingen voor invoer:        fr-be;Frans (Belgi‰)

Tijdzone:                            (UTC+01:00) Brussel, Kopenhagen, Madrid, Parijs

Totaal fysiek geheugen:              3.959 MB

Beschikbaar fysiek geheugen:         1.345 MB

Virtueel geheugen: maximale grootte: 7.915 MB

Virtueel geheugen: beschikbaar:      5.232 MB

Virtueel geheugen: in gebruik:       2.683 MB

Locatie(s) wisselbestand(en):        C:\pagefile.sys

Domein:                              WORKGROUP

Aanmeldingsserver:                   \\DAANVOSTRO

Hotfix(es):                          41 hotfix(es) ge‹nstalleerd.

                                    [01]: KB971033

                                    [02]: KB2305420

                                    [03]: KB2393802

                                    [04]: KB2425227

                                    [05]: KB2446710

                                    [06]: KB2475792

                                    [07]: KB2479628

                                    [08]: KB2479943

                                    [09]: KB2482017

                                    [10]: KB2484033

                                    [11]: KB2485376

                                    [12]: KB2487426

                                    [13]: KB2488113

                                    [14]: KB2491683

                                    [15]: KB2492386

                                    [16]: KB2497640

                                    [17]: KB2503658

                                    [18]: KB2505438

                                    [19]: KB2506014

                                    [20]: KB2506212

                                    [21]: KB2506223

                                    [22]: KB2506928

                                    [23]: KB2507618

                                    [24]: KB2508272

                                    [25]: KB2508429

                                    [26]: KB2509553

                                    [27]: KB2510531

                                    [28]: KB2511250

                                    [29]: KB2511455

                                    [30]: KB2515325

                                    [31]: KB2522422

                                    [32]: KB2524375

                                    [33]: KB2529073

                                    [34]: KB2533552

                                    [35]: KB2534366

                                    [36]: KB2541014

                                    [37]: KB958488

                                    [38]: KB976002

                                    [39]: KB976902

                                    [40]: KB976932

                                    [41]: KB982018

Netwerkkaart(en):                    4 netwerkkaarten ge‹nstalleerd.

                                    [01]: DW1520 draadloze N WLAN Half Mini-kaart

                                    Verbindingstijd:   Draadloze netwerkverbinding

                                    DHCP ingeschakeld: Ja

                                    DHCP-server:       192.168.0.1

                                    IP-adres(sen)

                                          [01]: 192.168.0.212

                                          [02]: fe80::c:3a64:b479:7edc

                                    [02]: Realtek PCIe GBE Family Controller

                                    Verbindingstijd:   LAN-verbinding

                                    Status:            Verbinding met medium verbroken

                                    [03]: Bluetooth-apparaat (Personal Area Network)

                                    Verbindingstijd:   Bluetooth-netwerkverbinding

                                    Status:            Verbinding met medium verbroken

                                    [04]: Microsoft Virtual WiFi Miniport Adapter

                                    Verbindingstijd:   Draadloze netwerkverbinding 5

                                    Status:            Verbinding met medium verbroken

Danny,

 

Was your Vostro Upgraded to Windows 7 64-bit?

 

When you installed Windows 7 (32-bit or 64-bit) did you install the desktop/notebook utility and the chipset drivers first? If not the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order If you cannot find Windows 7 drivers, then try using the Vista (or XP) 32-bit drivers, for Windows 7 32-bit of the Vista (or XP) 64-bit drivers for Windows 7 64-bit and install the drivers in the Compatibility mode

 

First run Delete Print Jobs to remove any stuck print jobs in the queue.

 

Disconnect the printer.

 

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

 

Restart your computer.

 

Download the Vista 64-bit drivers. Install the Vista 64-bit drivers in the Vista Compatibility mode It may not prompt you to connect the printer. Language Solution for Dell Inkjet Printers You'll need to navigate to (C:\Program Files\Dell 966\Drivers) and create a Dutch Folder. Copy everything from the English Folder to the Dutch Folder.

Install the Vista 64-bit drivers in the Vista Compatibility mode. The printer should install at this time. It will prompt you to connect the printer. Everything will install and work in English but it will work.

 

Links to the patch/drivers can be found at...

 

Dell 966 Photo All-In-One Printer owners thread (W7)

 

Also try reading...

 

Allow Printer past Microsoft Essentials

 

 

Rick

Danny,

 

Microsoft Answers website is down at the moment, so you might not be able to get the information of allowing the printer past Microsoft Essentials until later. You'll get thread not found but it's because their mwebsite is down.

 

 

Rick

Hi Rick,

OS is Dutch, Yes.

For Virus Program and Firewall nothing special: Microsoft Security Essentials and Microsoft Firewall (standard)

USB printing (no network printing).

Thanks for your support.

Danny.

BROD-Daan,

 

A couple of questions. The operating system is installed in Dutch, correct?

 

Virus program and firewall.

 

Printer on network or USB?

 

 

Rick

 

Your information...

OS Name: Microsoft Windows 7 Professional
OS Version: 6.1.7601 Service Pack 1, build 7601
Manufacturer OS: Microsoft Corporation
Registered organization: Microsoft
Computer Manufacturer: Dell Inc..
Computer model: Vostro 3700
System type: x64-based PC
Processor (s): 1 processor (s) you                                     [01]: Intel64 Family 6 Model 37 Stepping 2 Genuine Intel ~ 1173 MHz
BIOS Version: Dell Inc.. A10, 25.10.1910
System Settings: en-us; Dutch (Belgium ‰)
Input Locale: fr-be; French (Belgium ‰)
Time Zone: (UTC +01:00) Brussels, Copenhagen, Madrid, Paris

Hi Rick,

I carefully followed your instructions (removing the printer from the system, downloading correct driver (VISTA 64 bit), running setup in compatibility mode, ... ), but it still doesn't work.

The problem is that when I run the setup software (in compatibility mode and running as administrator), at a certain point I have to connect the printer (powered on). The PC then automatically detects the printer, and starts installing drivers (7 in total):

    Composed USB device: ready for use

    Dell Photo AIO Printer 966: ready for use

    USB inputdevice: ready for use

    USB device for mass storage: ready for use

    support for USB printing: ready for use

    Dell USB Mass Storage USB device: ready for use

    Dell Photo AIO Printer 966: no driver found

The setup software then automatically continues installing, and appearently everyhing installs OK, but I just can't print. If

I try to print the testpage, this also doesn't work. I get a message: The Dell Photo AIO Printer 966 printer driver is not installed. Please install your printer driver.

Can't you send me just the correct printer driver for the AIO 966 for a Windows 7 64 bit OS? Or do you have other options still to test first?

Hope you can help me!

Thanks.

Danny.

Danny,

 

Disconnect the printer

 

Did you then navigate to (C:\Program Files\Dell 966\Drivers) and create a Dutch Folder. Copy and paste the everything in the English folder. Go to the Dutch folder, then paste them there.

 

Then right click on the Vista 64-bit drivers and install it again. This time it should install it will prompt you to connect the printer(powered on)

 

 

Rick

Hi Rick,

I have a folder called C:\Program Files\Dell Photo AIO Printer 966\Drivers containing 2 subfolders: Common and X64. In the subfolder Common there was already a folder "Dutch" (containing 3 files) and also the subfolder X64 contains a folder "Dutch" next to 60 other files. That folder Dutch (C:\Program Files\Dell Photo AIO Printer 966\Drivers\X64\DUTCH) contains 8 DLLs. There was no folder "English", in neither of the above mentioned folders, so I couldn't / can't follow your instructions.

For your information: it is possible to scan using the AIO 966 program and directly from the "Devices and Printers" Section, but in this section, if I right click the Photo AIO Printer 966 I can't see the specific Printer related menu-items like "Display Printer Tasks", "Set as Default Printer", "Printer Properties", ... . Maybe this gives you a clue?

Tnx.

Danny.

Danny,

 

Try these drivers

 

Dutch Windows 7 64-bit Dell 966 Printer drivers

 

 

Rick

Rick,

What I did was:

  remove the previously installed AIO 966 software

  download drivers following your link (which are the drivers I always used) onto the desktop

  run the "Web64966en.exe" program

  go to the folder "C:\dell\drivers\R165704" and run the program "Setup.exe" in compatibility mode as administrator

  this created the folder "C:\Program Files (x86)\Dell Photo AIO Printer 966" which includes 171 files and 1 folder called "Install"

What should I do next (for after running the setup.exe which I mentioned before, I got the same problems / error message as indicated in previous mails (system indicating that there is no printer driver for the AIO 966).

Tnx.

Danny

Hi Rick,

That is exactly what I have been doing so far: in the compatibility tab, set the checkbox "Use compatibility mode" and pick "Windows Vista (Service Pack 2) in the scrollbox. Then click apply and run the setup.exe as adminstrator. Everything seems to be installing fine, but the system tells me that the installation of the printer driver was not succesfull (all other 6 drivers install perfectly), and if I try to print a testpage (one of the options upon completion of running setup.exe) nothing happens.

Yesterday you mentioned "create a Dutch folder and copy everything in it", but at what level (in which folder) should I create this folder? There is no "English" folder available e.g., so I can't do something similar. In my previous message I mentioned the file / folder structure that is available on my PC.

Danny.

Danny,

 

My suspicions tell me these drivers might be Vista drivers. Right click on install, left click properties, compatibility. Select Vista compatibility mode, click on. Right click on setup, left click run as administrator and it should install.

 

What happens?

 

 

Rick

Danny,

 

Read this thread.

 

Re: Dell AIO 924 driver solution for windows 7 Language solution

 

The instructions that Boai wrote for another printer. This is the same thing I was talking about.

 

 

Rick

 

 

Hi Rick,

Unbelievable, but this seems to be working PERFECTLY :-)

Thank you for the EXCELLENT support .. sorry I took so much of you time!

Best Regards,

Danny.