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June 15th, 2016 16:00
Printhead error
Printer wasn't using color ink, even w/ new cartridge. Followed user guide re: removing & cleaning printhead. Now, can't print even in black ink! Getting error message "There is a problem with the printhead. Please consult the User's Guide." Which tells me to do that same thing - remove & clean the printhead! Have done this about 5 times, & still get same error message! Any suggestions appreciated. Many thanks, Steve
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PudgyOne
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June 16th, 2016 11:00
Steve,
Start, control panel, devices and printers, right click on your printer, printer preferences. Make sure it's set to use all available ink. Also click on mmore options and make sure the boxes for complete-a-print are unchecked.
Rick
Steve in CH
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June 16th, 2016 12:00
Rick, thanks for suggestions. Should have said my printer is a bit old, but had been great! It's a Dell P513W. Now, I did what you suggested, but did not locate the box titled "complete-a-print'. Clicked on "Advanced" tag on the "Printer Preferences" dialog box - then I clicked on the "More options" box, but didn't see the "complete-a-print" box to check or uncheck. So far, still getting "problem with printhead" error. Appreciate any other suggestions you can think of! Steve
PudgyOne
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June 16th, 2016 14:00
Steve,
Not sure if I posted this to you in a thread before.
Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers
Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers
The Printer Does Not Recognize the Ink Cartridge or Only Prints in One Color
And here is a Replacement Printhead (if needed)
To reset any error message the printer is getting, unplug the printer from the wall, then remove the power brick for 60 seconds.
Rick