Stuck in 'processing"

I have a C1765 printer. I am getting the 093-933 error code with a new printer cartridge. I went into the "customer mode", went to parameters, did "print" and the machine is just stuck on "processing" and nothing ever happens. I have to wonder how can it print a report if it does not find a toner cartridge?

Could a bad chip on the cartridge give me these headaches?