Using the Scanner on the AIO 946...

Question

I have had the printer for a couple years now and have had no problems printing. But, when trying to scan, the only way I got it to work was to open a Coral Photo Shop (or something like that). In the book, it says that I can either scan from the menu on the printer or from the computer. On the printer, when clicking the menu to Scan To - I get a message that reads "Downloading Applications List". Nothing ever happens. I am told from the book that I can go to my All Programs/Dell Printers/All-in-one Center. Well, I don't have anything that reads All-in-one Center. I have tried to re-install using my CD that says 'All in One Center' in the contents. I can't seem to get this to work.

Other info that may help: Windows Vista Home; Dimension

I appreciate any help I can get. I am pretty much a novice to computers, so be patient with me. Thanks!

jpjaker

PudgyOne · Answer

jajaker,

Follow the instructions below and the printer will install for you and you'll have the Dell All-In-One Center back.

Make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

Disconnect your printer.

Download and run this patch to completely remove the printer from your computer. Run the patch(a MUST on Vista computers) until it prompts you to restart your computer.

Restart your computer.

Download the proper drivers.

XP Drivers

Vista 32-bit Drivers

XP & Vista 64-bit Drivers.

All other drivers

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

Also try reading...

Update list of applications to send scans to

Scanning

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

Scanning wirelessly, use the scan buttons on the printer.

Rick

Denisryan · Answer

I've always had problems as above on my printer ever since i bought it. Printing and copying have never been a problem but scanning comes up with same faults as above. I have the All In One Center installled but scanning doesn't work from there either. Have uninstalled and reinstalled with latest driver with no joy.

Shutterbug2 · Answer

Thank you,  thank you, THANK YOU!!  I've been trying to fix this problem for about a year now.  I followed your directions and WALLAH...it's fixed! :emotion-21:

PudgyOne · Answer

Shutterbug2,   Glad you got it working! :emotion-21: Thanks for posting back.   Take care,     Rick

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Using the Scanner on the AIO 946...

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