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XP Driver Removal Utility
If your system was originally configured with Windows XP and is now running Vista, you may be experiencing various issues with your printer. Many of these problems stem from remnants of the XP driver. We have developed a removal tool for uninstalling all of the XP driver that seems to be causing these issues.
The utility is posted with available downloads for your printer on
http://support.dell.com. The utility will be labeled "Dell - Patch/Upgrade."
Gordollb65
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September 11th, 2007 14:00
mclose
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October 1st, 2007 15:00
raky
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October 7th, 2007 16:00
mclose
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October 10th, 2007 14:00
Disrael_ed29d8
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November 11th, 2007 16:00
Rblandf344
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November 15th, 2007 01:00
docnor
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December 2nd, 2007 18:00
BGar6661
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January 28th, 2008 17:00
kapina
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June 23rd, 2008 12:00
I have given up on trying to use Dell equipment. I will not buy another Dell. I have ordered an HP printer as HP at least has user support. I have owned several Dell machines, but looking at all the problems with the AIO 966 and the assistance provided by Dell has completely soured me on Dell. My XPS 410 will be the last Dell in my home.
My printer dies after each page prints or about halfway through a page. I get a message to unplug the power cord and the USB connection and restart. A 10 page document took 72 minutes to print.
Thanks, Dell.
Anonymous
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June 25th, 2008 19:00
kapina
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June 28th, 2008 01:00
I called Dell support today since I am under warranty. The technician uninstalled my 966 drivers, the 966 printer and could not install either the drivers or the printer. So now I have nothing. After 3 hours, all that was accomplished was to completely remove all my printing capability. He finally gave up and told me I should call the computer section so they could wipe my hard drive and reinstall the O/S. SO I will lose all my files unless I get an external hard drive to back up everything off-line. I am so happy I got a Dell. I thought this would be a dream computer, not a nightmare. I am also glad I called Dell for 'ASSISTANCE'.
I have ordered a HP printer. I will see if I can get it installed. If not, I will see if I can return my computer and printer so I can get something that works.
Dimension DXP061 - XPS410
Windows Vista
Intel TM2 Quad 2.4Ghz CPU
4GB RAM
NVIDIA GEFORCE 8600 GTS 256MB
Dell 2407WFP-HC
PudgyOne
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June 28th, 2008 04:00
PudgyOne
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June 28th, 2008 04:00
Kapina,
Sorry I didn't read your earlier post. Problem with posting is someone's elses post.
Disconnect your printer. Download and run this patch
<ADMIN NOTE: Broken link has been removed from this post by Dell>
It will completely remove the printer from your computer. Restart your computer.
Now go to drivers and downloads/select product/printers/select your printer. Download drivers and firmware.
Install your printer drivers. You'll be prompted when to connect it.
Then install the firmware.
Scanning
Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.
Scanning wirelessly, use the scan buttons on the printer.