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dell photo aio printer 924
I'm having issues with my printer communicating with my computer. I've run the troubleshooting wizard, it will perform a self test, but when I try to print anything; word word pad, pictures...the dialog box comes up and the rate of completion stays at zero %. What's the problem?
PudgyOne
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October 25th, 2009 16:00
princessbecca,
When you go to print from Word, are you sure that you have the correct printer listed when you click on file, print?
Please follow the instructions below and then tell me what happens.
First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.
Disconnect your printer.
Download and run this patch to completely remove the printer from your computer. Run the patch, a MUST on Vista machines, until it prompts you to restart your computer.
Restart your computer.
Download the proper drivers.
XP Drivers
Vista 32-bit Drivers
Vista 64-bit Drivers.
All other drivers
Install the proper drivers.(ONLY install the drivers you need) You'll be prompted when to connect your printer(powered on)
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Scanning
Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.
Scanning wirelessly, use the scan buttons on the printer.
Rick