network scan manager software needed

Question

Hi,   Just bought two 1815dn and now my boss comes up with network scanning. Problem ist that i am in my hoemoffice for a few days and the installations cds are somewhere. have to get it fixed over remote. Can anybody help out with the network scan manager software?   Thanks very much

burrelly · Answer

The network scan manager software is included in the downloaded driver. I would reccomend using this as there is sometimes problems with the drivers on the cd that stops the scanner being detected.

So download the driver and you are all sorted :)

burrelly · Answer

Its not a problem. I am here to help :)

User2007 · Answer

not bad u seem to know much more then the dell people in bratislava   Thanks for ur kind help

User2007 · Answer

now it works without  any problems. Really a good decision to use the updated driver.

burrelly · Answer

Yeah there was an issue with the driver that went out on CD, Always best to use the latest drivers. Just do not touch the firmware!

Dave-N · Answer

Burrelly,   This may well be the solution to my problem also - I can print to my 1815dn via my network with no problems at all, but the Network Scan Manager that I installed from the CD that came with the Printer refuses to recognise the 1815dn as a Scanner on the network.   Could you please point me to the download for the updated 1815dn 'Scanner' Software / Driver?   Thanks.

burrelly · Answer

There you go: http://ftp.us.dell.com/printer/R130695.EXE

Dave-N · Answer

Thanks!

Dave-N · Answer

The download worked a treat.   I do find it difficult to believe, however, that Dell don't seem to realise that a key piece of software that they supply with this MFP simply doesn't work!   I couldn't find any reference to this in their Knowledge Base, but maybe I just wasn't looking hard enough.   Thanks, once again, for your help in resolving the problem.

SteveH920 · Answer

Burrelly - I am having the same issue as is described here. I downloaded the driver you indicated (http://ftp.us.dell.com/printer/R130695.EXE), but this seems to be for vista 32-bit, and my machine is 64 bit. Will it still work (without crashing my machine)? Thanks. Steve H.

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