If cleaning the nozzles and reinstalling the drivers have not helped, I would advise contacting Dell Technical Support as there may be a problem with the black ink cartridge.
Thanks for the info. I actually have done exactly that -- contacted Dell technical support. But that was more than 24 hours ago and they haven't responded at all yet, which is quite disappointing. I get the feeling that Dell (and others) are happy to provide ways for people to get help as long as it doesn't require anything of them.
I am having the same problem with the horizontal lines printing when I print anything with text. I tried everything that was recommended; cleaning the cartridges, realigning the cartridges, and reinstalling the print driver. I have ordered a new black print cartridge. (I gave up on tech support) It should be here next week and I'll let you know if it solves the problem.
well, tech support has promised to send me a new cartridge. we'll see if it actually happens. i have had very unhappy experience with dell support (they were supposed to send me a wireless pcmcia card and never did, e.g.), so i am not very trusting. we'll see. let me know how yours turns out and i, in turn, will also. for the price of the darned cartridges, they sure *ought* to work!
I received my new ink cartridge and the problem has been fixed. I hope it doesn't start again. The cartridge I had problems with didn't start printing the lines for about 30-40 pages after I started using the printer. I'll keep my fingers crossed.
i spent a good deal of time on my own and finally got online tech support, which after some discussion agreed to send me a new cartridge if i send the nonworking one back, which i will do at their expense.
still, i have to say, it is far too difficult to get help from the manufacturing company the way this is set up. It is soooo anti-consumer. ALL of the burden is on the consumer; the manufacturer assumes NO responsibility until I have jumped through massive hoops and taken up several hours of MY valuable time.
This eventually will backfire on companies because more people, like me, will migrate to non-brand models loaded with open source software that is supported by local community networks. this is the trend. and short-sighted service like Dell's is going to make it grow faster.
DELL-Stephen S
2 Intern
•
1.4K Posts
0
December 11th, 2003 15:00
Stephen,
Thank you for visiting the Dell Community Forum.
If cleaning the nozzles and reinstalling the drivers have not helped, I would advise contacting Dell Technical Support as there may be a problem with the black ink cartridge.
stephen snow
4 Posts
0
December 11th, 2003 19:00
Thanks for the info. I actually have done exactly that -- contacted Dell technical support. But that was more than 24 hours ago and they haven't responded at all yet, which is quite disappointing. I get the feeling that Dell (and others) are happy to provide ways for people to get help as long as it doesn't require anything of them.
steve snow
shsnow@mindspring.com
dream_8s
2 Posts
0
December 12th, 2003 19:00
stephen snow
4 Posts
0
December 12th, 2003 20:00
dream_8s
2 Posts
0
December 18th, 2003 21:00
I received my new ink cartridge and the problem has been fixed. I hope it doesn't start again. The cartridge I had problems with didn't start printing the lines for about 30-40 pages after I started using the printer. I'll keep my fingers crossed.
stephen snow
4 Posts
0
December 20th, 2003 19:00
i spent a good deal of time on my own and finally got online tech support, which after some discussion agreed to send me a new cartridge if i send the nonworking one back, which i will do at their expense.
still, i have to say, it is far too difficult to get help from the manufacturing company the way this is set up. It is soooo anti-consumer. ALL of the burden is on the consumer; the manufacturer assumes NO responsibility until I have jumped through massive hoops and taken up several hours of MY valuable time.
This eventually will backfire on companies because more people, like me, will migrate to non-brand models loaded with open source software that is supported by local community networks. this is the trend. and short-sighted service like Dell's is going to make it grow faster.