jeanneg,

 

I have seen different ink levels on the printer and the computer. If this is the case, then you need to re-install the drivers following the instructions below.

 

Dell Series 2 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

 

Dell Series 2 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

 

 

Disconnect your printer. Download and run this patch to completely remove the printer from your computer.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

Vista 64-bit Drivers

 

All other drivers

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

 

Please remember to install the latest firmware for the A960 Printer.

 

 

Go to device manager.(right click my computer, left click preperties, left click hardware, left click device mananger)

 

Go to the USB Controllers section and click the + sign. 

 

Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick