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June 27th, 2008 15:00
problem faxing with Dell AIO 946
I've had a problem with faxing since I bought my desktop and AOI printer but don't need to fax often and finally getting around to asking for help. First of all, when I discovered the problem shortly after setting it up I called Dell CS and they said I would have to unplug my telephone because of the answering machine. I had a Lexmark before the Dell and I never had to unplug anything with the Lexmark, so there has to be a better way with all the technology out there. I should mention I'm using one phone line with DSL filter for phone and a 3-plug adapter for additional equipment, but nothing stays plugged in all the time (when I had the Lexmark I could keep it plugged in all the time but can't do that with the Dell 946). Anytime I have to fax something, I have to unplug my telephone and then I have to crawl under my desk and plug in the line from the printer into the telephone jack. Just about everytime I need to fax something I cannot do it using the AOI Center software and have to use the keypad and manually punch in the fax#. However, there have been times in the past I was able to fax using the software and I don't know if I was doing something differently then and just forgot what that was, or if something has changed. I rarely receive faxes, but the times that I have, it seems like I recall increasing the number of rings in the AIO Center and then the answering machine would not pick up and the fax came through. I should mention that I have no trouble using 'scan and email' option via the AIO Center. Any help would be much appreciated. My knees just can't handle crawling under the desk everytime I need to fax. Have a great day!
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PudgyOne
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June 27th, 2008 15:00
Since you have DSL, here's what I do.
Everything that is connected to your phone line, phone, answering machine, faxes, etc. needs to have a DSL Filter attached to it. Everything except the DSL Modem/router, itself.
You may share the DSL filter with more than one device.
Wall > DSL Filter > Splitter > Multiple devices
I don't get any faxes and send few. I have mine set to Auto Answer off(Dell All-In-One Center, Printer setup utility, receive, OFF) I then use the setting on the printer and have it set so if I want to answer a fax, I can punch in a code number. To make sure the printer answers the fax, I turn off the answering machine, much easier than changing settings. To use the dinstictive ring feature, you have to subscribe to that feature with your phone company, usually around $8 - $10 a month.
blueizme
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June 27th, 2008 17:00
PudgyOne
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June 27th, 2008 18:00