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June 13th, 2016 09:00
scanner not showing acrobat reader option
I just bought a new laptop Dell inspiron 5000 - I have installed acrobat reader and tried to scan something from my v515w printer- when I scan it feeds the paper fine but I get a message for email option on my screen 'scan software missing' - - I am now trying to scan into a PDF file but I don't see the option 'acrobat reader' on the printer I only see email and power point. I have refreshed the application list and reaches out to the PC but I don't see the acrobat reader option on the application list on the printer
scan works fine with other pc's on the network
. any help will be appreciated.
PudgyOne
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June 13th, 2016 15:00
naushi,
Are you using Dell Printer Home from the computer?
Try reading...
Update list of applications to send scans to
Rick
naushi
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June 15th, 2016 10:00
Thanks for the reply. How do I get to 'Dell printer home' - is it a web site? need a littl emore detail thanks
PudgyOne
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June 15th, 2016 12:00
naushi,
Dell Printer Home should install when you use the drivers from Dell's website.
Try uninstalling the printer, then reinstall it using the procedure below. You may want to make a system restore point first.
First run Delete Print Jobs to remove any stuck print job in the queue.
Disconnect the printer.
Hit the Windows key and the x keys at the same time, programs and features, your printer, uninstall.
Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal
Download the Vista 32-bit drivers for Windows 7, 8, 8.1 and 10 32-bit or the Vista 64-bit drivers for Windows 7, 8, 8.1 and 10 64-bit. Install the Vista drivers in the Vista Compatibility mode you’ll get a message, the printer is not connected. Connect the printer at this time (powered on).
Links to the drivers can be found at…
Dell V515w Wireless All In One Printer - (RED) owners thread
Remember virus programs and firewalls will block communications.
Rick
naushi
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June 15th, 2016 18:00
I got it to work. I found Dell printer home and acrobat reader came up on the list. I added it - then I went to my printer and loaded the application and then selected 'refresh' on the printer 9as asked by the home printer) - it then showed acrobat reader on the list on the printer. Did not have to disconnect which was going to be my next steo if it did not work.
Thank you sooo much for your time and clear instructions.
PudgyOne
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June 16th, 2016 11:00
naushi,
Glad you got it working! Thanks for posting back.
Take care,
Rick