v515 Prints once and freezes the WIN 7 Print Que

classichogrider,

Can you please tell me the virus program and firewall you're using?

Can you also run Network Interface and post the information back here

Rick

Macafee AV 15.6, Macafee Firewall 12.6

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>netsh wlan show interface

There is 1 interface on the system:

    Name                   : Wireless Network Connection
    Description            : DW1520 Wireless-N WLAN Half-Mini Card
    GUID                   :
    Physical address  : 

   State                  : connected
    SSID                   : Twin
    BSSID                  :
    Network type           : Infrastructure
    Radio type             : 802.11n
    Authentication         : WPA2-Personal
    Cipher                 : CCMP
    Connection mode        : Auto Connect
    Channel                : 1
    Receive rate (Mbps)    : 144
    Transmit rate (Mbps)   : 144
    Signal                 : 99%
    Profile                : T
    Hosted network status  : Not started


C:\Windows\system32>

classichogrider,

Try channel 11 in your wireless router.

Run Delete Print Jobs then restart your computer.

Try...

Allow a printer past McAfee

If the problem persists, I would get the product key for McAfee, you can use Belarc Advisor. I would then remove McAfee using the McAfee Removal Tool then restart the computer. Then try to print. If everything is working, then reinstall McAfee.

Rick

I have the exact same problem I think -- v515w connected USB to Windows 7 64-bit Dell StudioXPS 8100. Worked fine for years. Suddenly it started the exact behavior you describe. I can print one document, then I have to reboot. I have discovered in the past few days that usually just stopping and starting "Print Spooler" service is enough to get the stuck document(s) to print.

If I hook the printer to my Inspiron laptop also running Windows 7, the printer works just fine, so I know it is not a printer hardware issue.

I don't know about you, but I find a have a service listed in Services that is not starting and will not start. The name of the service is dleaCATSCustConnectService and it says the path to executable is: C:\Windows\system32\spool\DRIVERS\x64\3\\dleaserv.exe.  I checked and that file exists, so it's not a "File not found" problem. Windows says the problem is "Error 1053: The service did not respond to the start or control request in a timely fashion."

I have read somewhere on Google that this service is or may be associated with the Dell Series 310-510 printer drivers.

So far I am living with the "Stop Spooler Start Spooler" band-aid fix but it's annoying.

Have you made any progress resolving the issue. I was on the phone with Tech Support for what seemed like a couple hours and I thought at one point we had it fixed. But the problem returned a few minutes after ending the call.

I had the same problem start with my V715W printer from on or about 5 December 2013. Will print 1 copy then all subsequent print jobs do not print, sit in the queue and even if deleted will not be removed from the print box. Then will only print if I reboot.

I tried to uninstall/reinstall my printer. Tried it on WiFi only. Had my son in law check things out - not sure what he did.

Phone Dell support yesterday and after 2 hours of them working remotely could not fix the problem.The technical was extremely patient and suggested it might be an issue with a recent Windows 7 update - he did try unsuccessfully to resolve that.

Eventually my options were to get someone to check out the printer or do a System Restore from prior to 5 December. It was not logical that the printer was faulty as it still printed propeller BUT only one job at a time and all other functions worked.

I decided to do a System Restore dated 4 December and now everything works! Suggest you try that!

I am now loathe to allow any Windows updates 

davedc50,

Run Delete Print Jobs to remove stuck print job(s) from the queue, then restart your computer.

Check your virus program and firewall settings.

Try these tweaks...

Start, control panel, device manager.

Go to the USB Controller section and click the + sign.

Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.

Restart your computer.

--------------------------------------

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

Rick

I tried most of your suggestions. You did give me a good idea which was to script the two commands "net stop spooler" and "net start spooler". By running that, the document I wanted prints and it is a lot easier than running the commands in the Services window or rebooting.

As for virus program, I noticed that McAfee Security Center had a minor version update recently, and of course signatures are updated at least daily, so that could be the culprit but I have no way of knowing for sure. Disabling on-access scanning and the firewall did not solve the problem.  I would not consider uninstalling it -- recipe for even bigger problems.  I wish McAfee Security Center had the granularity to be able to tell the on-access scanner to keep its hands off dleaserv.exe, because on further inspection I find that is part of the w515 drivers and is responsible for starting a service dleaCATSCustConnectService. That service plays a part in "Communication with printers."  Hmm ...

Problem could be a Windows or Office update, or other application update -- Adobe, Firefox, Intuit.  I am not brave enough to use a restore point from say 12/01/2013, fearing a bigger problem than I have now.

Changing the Power Management on the USB root hubs did not help. I did not mess with networking because I have deliberately taken networking out of the picture for troubleshooting purposes.

Thanks for your suggestions.  The little stop-restart print spooler routine will make life easier.  I am going to keep poking around to see what else I can find out about dleaserv.exe and the associated service dleaCATSCustConnectService.  Does anyone else find this service on their computer, set to start Automatic, but not running??

davedc50,

Run Delete Print Jobs to remove stuck print job(s) from the queue, then restart your computer.

Try reading...

Allow a printer past McAfee

If that does not work, then I would uninstall McAfee, using the McAfee Removal Tool then restart the computer and try it. It things work, then reinstall McAfee. Sometimes updates to McAfee block the printer from communicating.

Rick

I am also experiencing this problem.   Windows 7 with Mcafee.    How not performed a system restore yet.

Has anyone found a different resolution?

Thanks

I have tried everything except a system restore.  My two other systems on my home network print just fine on the V515.  I just deleted Macaffe (which I did not like anyway) and installed Norton 360...same problem.

Dumping the print que does not work after the first print job completes, it just hangs until I re-boot the system.

This is very frustrating...

Removed IE11, printer working.

Thanks!