Unsolved

This post is more than 5 years old

1 Message

89029

January 23rd, 2010 23:00

DataSafe stops working when I turn my computer on.

When I login to Windows 7, I get the following error...

DataSafe Update Launcher has stopped working.

A problem caused the program to stop working correctly.... (Windows doesn't notify me of any solution).

Events leading up to the problem

I uninstalled DataSafe Local Backup, and during the shutdown part of the reboot process a Windows 7 critical update was installed.  After the computer cycled power, the Master Book Record was corrupted (I dual boot with Ubuntu) and the computer would halt saying no boot sector was found.  Using F12 I first tried rolling back to a Restore Point, which didn't work.  Second I used F12 again to access the command prompt and used "bootsect.exe /nt60 SYS /mbr" to fix the Master Book Record.  This fixed the boot-up problem, but now I'm getting these DataSafe Update errors.

Extra Info

  1. DataSafe Local Backup is back in the installed programs list, and I can't remove it.  The uninstall process doesn't even begin.
  2. I've tried using DELL_DATASAFE-LOCAL-2-0_A01_R249580 to fix the problem, but there is no change.

No Responses!

0 events found

No Events found!

Top