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February 9th, 2013 00:00
Dell DataSafe Local Backup Files Recovery
After getting the blue screen of death a few times, I was told by Dell technician to back up and restore to factory settings. I used Dell Data Safe Local Backup to back up before erasing the hard drive. I have not purchased the premium version and was using the basic. After erasing the hard drive, I restored, but do not see any personal files. I am worried that all my personal files have not been backed up! Having looked in more detail at the description of basic capabilities, I see that "File & Folder back up" does not have a check next to it for the Basic version... does this mean that I did not back up my personal files and they are lost??
Ready for the worst.
Dell-Rajesh R
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February 13th, 2013 03:00
Hi OldEric,
Unfortunately Dell DataSafe local Basic recovery is shipped free on every Dell consumer computer and provides the capability to recover all of the software originally shipped on your computer. Basic recovery includes the following features:
Dell DataSafe Local Backup 2.0 Pro provides additional backup capabilities integrated directly with the factory recovery and is available to any user of Dell Consumer computers for a small upgrade fee. Upgrade features include:
For more information refer below link:
http://dell.to/12feqz8
Awaiting your response!
MalR
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August 30th, 2013 09:00
I believe I have the default basic version, but it gave me options to select which folders and files I wanted to back up during a recovery process.
Naturally, I assumed it was backing the data up, but now I can't find any of the files or folders I chose. What happened to them? Did the software create a hidden partition for my files?