Dell DataSafe Local install/run problems

Question

Ok, this is going to take a few, so please bear with me. Got a new 1710 (ok, refurb) today. Read the little setup manual and it said to run Dell Datasafe Local and make backups of the installed system for later possible use to restore the system. It wasn't installed, so I went to Dell.com, used the remote connect software and got a tech to help. He ran the install, which would fail after the installshield piece. RP1 was the failure. He tried three times. We rebooted. We tried again. During the session, he created a new user, did a switch user and logged in under that user. The app was installed under that user and ran. He suggested I copy over any files from the original user, rename the user he created and delete the old user as it was corrupt. I did this. Renamed the user created by the dell tech to my username (which is a two character, both uppercase, username). Now I tried to run the app again, under this new user. The app had disappeared!!! I can see the install in the programs(x86) directory, but it won't run. If you try to simply run the app from the directory, you get just a text file. OK, so then I took the copied install file and ran it again, under the renamed new user created by the dell guy. ACKKK - same install error!!! So I can't create the discs. My GF, who I had purchased the machine for, now has a user named 'dell test' under users, tho of course, the os points to a directory named RJ - so transparent for her. But I know the damn thing is there. The bottom line is that I can't get the app installed, can't make the dang recovery discs. Any suggestions?? Oh - and it doesn't show up in control panel as an installed app, either.

NorCalAl · Answer

By-the-by - I also kept the other downloads of the app and tried one of those for the install, too. Same error. Renamed the downloaded file from filename.ext(2) to just filename.ext, in case the error was the result of the filename. No joy. Renamed the directory it installed into, just in case the installshield app looked to see if the app was installed and did not copy files over the old ones. No joy.

Can't uninstall as it doesn't show up.

AArrgg

NorCalAl · Answer

The text files that come up if you click on the exe's in the directory of Dell DataSafe Local are the installshield logs. Ii bought the 1710 and a 580 desktop on the same day and BOTH came without the app installed. I tried installing it on my 580 today and ...no joy!!! What the IS log file seems to indicate is a .wim file is missing. The .wim file present is called factory.wim. Could it be the machines ship with the wrong filename or is it more likely the file itself is missing?

And why did the damn app fire up the one time in the other user account?

I could really use some help here. Can't someone at Dell talk to the IS programmers and find out what the error messages in the log file mean and what files should be present in that recovery (d:) drive that the install is looking for?

Bueller?

NorCalAl · Answer

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