Dell PC Diagnostics fails to install

Question

Hello, I am having a hard time installing and running dell diagnostics on my new Latitude 10 with Windows 8. The error log file in aulauncher reads the following: wrappers/aulauncher.nsi - 05/04/2013:9:58:24 AM - 217.2.2 - INFO - Start aulauncher_6033_116.exe.exe -- logging initializedwrappers/aulauncher.nsi - 05/04/2013:9:58:24 AM - 219.2.2 - INFO - Spawn: 'false'wrappers/aulauncher.nsi - 05/04/2013:9:58:24 AM - 220.2.2 - INFO - Runonce: 'false'wrappers/aulauncher.nsi - 05/04/2013:9:58:24 AM - 221.2.2 - INFO - DontRegisterRunonce: 'false'wrappers/aulauncher.nsi - 05/04/2013:9:58:24 AM - 222.2.2 - INFO - LaunchedFromBrowserPlugin: 'false'wrappers/aulauncher.nsi - 05/04/2013:9:58:24 AM - 223.2.2 - INFO - BrowserParentId: ''wrappers/aulauncher.nsi - 05/04/2013:9:58:24 AM - 224.2.2 - INFO - RollbackFailed: 'false'wrappers/aulauncher.nsi - 05/04/2013:9:58:24 AM - 260.2.2 - INFO - Wrote Runonce key SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce-DSC3 updater=`'C:\Users\chiinook\Downloads\aulauncher.exe' /launchrunonce`wrappers/aulauncher.nsi - 05/04/2013:9:58:28 AM - 288.2.2 - INFO - include CUSTOM_PLUGIN_FILESwrappers/aulauncher.nsi - 05/04/2013:9:58:28 AM - 289.1.2.2 - INFO - In CUSTOM_PLUGIN_FILES macrowrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 296.2.2.2 - INFO - DetectDSC2 returned ``wrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 296.8.2.2 - INFO - Detect DSC3 for previous version result: error: Not foundwrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 296.23.2.2 - INFO - PreviousVersion found in registry: 3.2.6032.125.wrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 296.28.2.2 - INFO - Final PreviousVersion:`3.2.6032.125`wrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 303.2.2 - INFO - Install pcdcert.cer result: successwrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 309.5.2.2 - INFO - Install dell_certfile.cer result: successwrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 318.2.2 - INFO - Previous PCD version foundwrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 323.2.2 - INFO - Not using seed bdid: ver 3.2.6032.125wrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 346.2.2 - INFO - OUTDIR: C:\Users\chiinook\AppData\Local\Temp
sd13B7.tmpwrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 348.1.2.2 - INFO - In CUSTOM_FILES macrowrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 348.3.2.2 - INFO - Calling bios-plugin::getSystemManufacturerwrappers/aulauncher.nsi - 05/04/2013:9:58:31 AM - 348.9.2.2 - INFO - manufacturer detected as: Dell Inc.wrappers/aulauncher.nsi - 05/04/2013:9:58:31 AM - 348.12.2.2 - INFO - compare result: 'Dell Inc.'wrappers/aulauncher.nsi - 05/04/2013:9:58:32 AM - 348.30.2.2 - INFO - Extracting DSC specific fileswrappers/aulauncher.nsi - 05/04/2013:9:58:32 AM - 360.2.2 - INFO - UseSeedBdid: falsewrappers/aulauncher.nsi - 05/04/2013:9:58:32 AM - 373.2.2 - INFO - Execute: `'C:\Users\chiinook\AppData\Local\Temp
sd13B7.tmp\appupdater.exe' -r 3.2.6032.125 -vo title=update -n 'Dell Support Center' -noautolaunch -prompts 'Finished,NoUpdate,WindowsUpdate,Failure' -s -precheck -check-run-again`wrappers/aulauncher.nsi - 05/04/2013:9:58:40 AM - 388.2.2 - INFO - Result: 2wrappers/aulauncher.nsi - 05/04/2013:9:58:40 AM - 390.2.2 - ERROR - An error occurred running appupdaterwrappers/aulauncher.nsi - 05/04/2013:9:58:40 AM - 400.2.2 - INFO - Appupdater returned success, removing runonce key: 2 Any ideas?

Philip_Yip · Answer

Ensure that Microsoft .net Framework 4.0 is installed:

http://www.microsoft.com/en-us/download/details.aspx?id=17851

Also ensure that you are running Internet Explorer 10 in Desktop Mode and not Metro Mode.

msedminster · Answer

Just for clarification, the log file is for the Support Center which is also having issues installing.

Productivity Software

Was this post helpful?