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April 5th, 2013 01:00

Dell PC Diagnostics fails to install

Hello,

I am having a hard time installing and running dell diagnostics on my new Latitude 10 with Windows 8.

The error log file in aulauncher reads the following:

wrappers/aulauncher.nsi - 05/04/2013:9:58:24 AM - 217.2.2 - INFO - Start aulauncher_6033_116.exe.exe -- logging initialized
wrappers/aulauncher.nsi - 05/04/2013:9:58:24 AM - 219.2.2 - INFO - Spawn: 'false'
wrappers/aulauncher.nsi - 05/04/2013:9:58:24 AM - 220.2.2 - INFO - Runonce: 'false'
wrappers/aulauncher.nsi - 05/04/2013:9:58:24 AM - 221.2.2 - INFO - DontRegisterRunonce: 'false'
wrappers/aulauncher.nsi - 05/04/2013:9:58:24 AM - 222.2.2 - INFO - LaunchedFromBrowserPlugin: 'false'
wrappers/aulauncher.nsi - 05/04/2013:9:58:24 AM - 223.2.2 - INFO - BrowserParentId: ''
wrappers/aulauncher.nsi - 05/04/2013:9:58:24 AM - 224.2.2 - INFO - RollbackFailed: 'false'
wrappers/aulauncher.nsi - 05/04/2013:9:58:24 AM - 260.2.2 - INFO - Wrote Runonce key SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce-DSC3 updater=`'C:\Users\chiinook\Downloads\aulauncher.exe' /launchrunonce`
wrappers/aulauncher.nsi - 05/04/2013:9:58:28 AM - 288.2.2 - INFO - include CUSTOM_PLUGIN_FILES
wrappers/aulauncher.nsi - 05/04/2013:9:58:28 AM - 289.1.2.2 - INFO - In CUSTOM_PLUGIN_FILES macro
wrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 296.2.2.2 - INFO - DetectDSC2 returned ``
wrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 296.8.2.2 - INFO - Detect DSC3 for previous version result: error: Not found
wrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 296.23.2.2 - INFO - PreviousVersion found in registry: 3.2.6032.125.
wrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 296.28.2.2 - INFO - Final PreviousVersion:`3.2.6032.125`
wrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 303.2.2 - INFO - Install pcdcert.cer result: success
wrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 309.5.2.2 - INFO - Install dell_certfile.cer result: success
wrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 318.2.2 - INFO - Previous PCD version found
wrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 323.2.2 - INFO - Not using seed bdid: ver 3.2.6032.125
wrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 346.2.2 - INFO - OUTDIR: C:\Users\chiinook\AppData\Local\Temp\nsd13B7.tmp
wrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 348.1.2.2 - INFO - In CUSTOM_FILES macro
wrappers/aulauncher.nsi - 05/04/2013:9:58:30 AM - 348.3.2.2 - INFO - Calling bios-plugin::getSystemManufacturer
wrappers/aulauncher.nsi - 05/04/2013:9:58:31 AM - 348.9.2.2 - INFO - manufacturer detected as: Dell Inc.
wrappers/aulauncher.nsi - 05/04/2013:9:58:31 AM - 348.12.2.2 - INFO - compare result: 'Dell Inc.'
wrappers/aulauncher.nsi - 05/04/2013:9:58:32 AM - 348.30.2.2 - INFO - Extracting DSC specific files
wrappers/aulauncher.nsi - 05/04/2013:9:58:32 AM - 360.2.2 - INFO - UseSeedBdid: false
wrappers/aulauncher.nsi - 05/04/2013:9:58:32 AM - 373.2.2 - INFO - Execute: `"C:\Users\chiinook\AppData\Local\Temp\nsd13B7.tmp\appupdater.exe" -r 3.2.6032.125 -vo title=update -n "Dell Support Center" -noautolaunch -prompts "Finished,NoUpdate,WindowsUpdate,Failure" -s -precheck -check-run-again`
wrappers/aulauncher.nsi - 05/04/2013:9:58:40 AM - 388.2.2 - INFO - Result: 2
wrappers/aulauncher.nsi - 05/04/2013:9:58:40 AM - 390.2.2 - ERROR - An error occurred running appupdater
wrappers/aulauncher.nsi - 05/04/2013:9:58:40 AM - 400.2.2 - INFO - Appupdater returned success, removing runonce key: 2
 
Any ideas?

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April 5th, 2013 01:00

Ensure that Microsoft .net Framework 4.0 is installed:

http://www.microsoft.com/en-us/download/details.aspx?id=17851

Also ensure that you are running Internet Explorer 10 in Desktop Mode and not Metro Mode.

April 5th, 2013 01:00

Just for clarification, the log file is for the Support Center which is also having issues installing.

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