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48788
March 12th, 2008 14:00
Microsoft Office Enterprise 2007 Installation Problem on Windows Vista Home Premium
I need help very bad. Please help me anybody!
My Machine: XPS 720, QX6700, 2GB 800 RAM, 8800GTX with Vista Home Premium
I have not been able to install Office Enterprise 2007 on my XPS machine. I get the "Office Enterprise 2007 encountered an error" error message.
Here is the full story:
1) I get FREE Enterprise from my University and downloaded it and then started installing it some time back
2) While it was almost finishing up the installation, there was a power black out all of a sudden and the computer restarted
3) Now, when I reinstalled it, it shows the progress meter moving forward for just a little bit and then it starts retracting (similar to what happend when u rollbacks a software/device driver) after which I get the above error message
4) I kept trying it multiple times to reinstall it but failed. I even downloaded a trial copy and get the same error
5) So I came to the conclusion that somehow my registry keys for Office has been corrupted and I would need to uninstall all or remove the previous erroneous installation manually
6) Soon, I found this article to manually uninstall Office 2007 as I was not able to do it using Add/Remove programs feature and followed the steps strictly but FAILED :smileysad: http://support.microsoft.com/kb/928218
7) I also tried using various registry cleaners in hopes that somehow they would clean up the registry but FAILED again
8) I also tried disabling all 3rd party service, antivirus software, restarting my pc and then reinstalling Office 2007 but FAILED miserably again.
Please help me! It is so important to have Office 2007 so that I can start working from my Home rather than going to the library. I really do not know why Office 2007 won't install on my PC. The same installation ran fine on my friends XP PC with no problems.
~SIGH~ :smileymad:
My Machine: XPS 720, QX6700, 2GB 800 RAM, 8800GTX with Vista Home Premium
I have not been able to install Office Enterprise 2007 on my XPS machine. I get the "Office Enterprise 2007 encountered an error" error message.
Here is the full story:
1) I get FREE Enterprise from my University and downloaded it and then started installing it some time back
2) While it was almost finishing up the installation, there was a power black out all of a sudden and the computer restarted
3) Now, when I reinstalled it, it shows the progress meter moving forward for just a little bit and then it starts retracting (similar to what happend when u rollbacks a software/device driver) after which I get the above error message
4) I kept trying it multiple times to reinstall it but failed. I even downloaded a trial copy and get the same error
5) So I came to the conclusion that somehow my registry keys for Office has been corrupted and I would need to uninstall all or remove the previous erroneous installation manually
6) Soon, I found this article to manually uninstall Office 2007 as I was not able to do it using Add/Remove programs feature and followed the steps strictly but FAILED :smileysad: http://support.microsoft.com/kb/928218
7) I also tried using various registry cleaners in hopes that somehow they would clean up the registry but FAILED again
8) I also tried disabling all 3rd party service, antivirus software, restarting my pc and then reinstalling Office 2007 but FAILED miserably again.
Please help me! It is so important to have Office 2007 so that I can start working from my Home rather than going to the library. I really do not know why Office 2007 won't install on my PC. The same installation ran fine on my friends XP PC with no problems.
~SIGH~ :smileymad:
Message Edited by sidds1601 on 03-12-2008 10:59 AM
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sidds1601
19 Posts
0
March 12th, 2008 15:00
sidds1601
19 Posts
0
March 12th, 2008 15:00
Rebel9
2.9K Posts
0
March 12th, 2008 15:00
If you can't remove it by following the steps in KB928218, then I don't know what to suggest. Previous versions of Office could be removed by using the Windows Installer Cleanup Utility, but the documentation for this tool specifically says that this can NOT be used with Office 2007.
What error are you getting when you follow the procedure?
Rebel9
2.9K Posts
0
March 12th, 2008 15:00
At what point in the manual removal are you receiving this message? I assume that you are running from an administrator account.
Rebel9
2.9K Posts
0
March 12th, 2008 16:00
Well, the only other thing I can suggest is a System Restore to a point prior to the initial failed installation. If this doesn't work, you may have to contact Microsoft.
abach
1.7K Posts
0
March 12th, 2008 22:00
You may want to try CCleaner, available free << here >>. Use the Tools task, choose Office 2007 and click Run Uninstaller
This has worked for me in the past. If it doesn't work, let me know.
mwfanelli3
49 Posts
0
March 12th, 2008 23:00
sidds1601
19 Posts
0
March 13th, 2008 00:00
sidds1601
19 Posts
0
March 13th, 2008 00:00
sidds1601
19 Posts
0
March 13th, 2008 00:00
Rebel9
2.9K Posts
0
March 13th, 2008 00:00
mwfanelli3,
You are absolutely INCORRECT! Multiple versions of Office can be installed quite successfully on Vista or on XP.
gator6x4
195 Posts
0
March 13th, 2008 23:00
Do you have Roxio Creator 9 installed? If so download Roxio Creator LE Vista - 117725 released on 1-11-2008 from the Dell site and then try installing Office 2007. Some people have experience problems with Office 2007 not wanting to install with Roxio Creator 9 on the machine. This may explain why you were able to install Office 2003.
mwfanelli3
49 Posts
0
March 15th, 2008 01:00
Sorry Rebel9, you are wrong. I was listening to the call on speakerphone to Microsoft as the software tech was trying to install Office 2007 when 2003 was already there. Microsoft's answer, for Vista, was to uninstall 2003, install 2007, and then reinstall 2003. That works very well, not only on my own laptop but on EVERY Vista machine they were having trouble with.
As far as I know, XP does not have the same problem.
Rebel9
2.9K Posts
0
March 15th, 2008 04:00
No mwfanelli3, I'm afraid I'm not wrong. I have multiple versions of Office installed and running properly on several Vista machines. All were installed in order from Oldest to Newest as per the specific instructions published in MSKB 928091.
As per that article, "You must install the earliest version of Office first. For example, if you want to use both Office 2003 and 2007 Office programs on the same computer, install Office 2003 first. You must use this order because of the way in which registry keys, shared programs, file name extensions, and other settings are managed for each version of the Office suites and programs."
I find it very hard to imagine that any Microsoft tech would advise you to do the exact opposite. Perhaps your speakerphone was experiencing "technical difficulties" during that particular conversation? :smileywink:
sidds1601
19 Posts
0
March 25th, 2008 12:00