Outlook 2007 Crashes

Question

O/L 2007 (SP1 installed, but had problem prior to) constantly crashes/stops responding. Ctrl Alt Del and reopening usually solves problem for a while...sometimes reboot required. Get the below message in event log...M/S solution center offers no solution after checking. Same happens with firewall & antivirus off. M/S support won't help if Dell installed, Dell won't help with software...very frustrating! Any suggestions out there would be appreciated...     Problem signatureProblem Event Name:                      APPCRASHApplication Name:                           OUTLOOK.EXEApplication Version:                         12.0.6300.5000Application Timestamp:                   4760725dFault Module Name:                        olmapi32.dllFault Module Version:                      12.0.6300.5000Fault Module Timestamp:                47606ff0Exception Code:                                c0000005Exception Offset:                              0004f219OS Version:                                        6.0.6001.2.1.0.768.3Locale ID:                                           1033Additional Information 1:                2975Additional Information 2:                68e69c5e01ed64107e407a6e1107ad19Additional Information 3:                7bdcAdditional Information 4:                c9b97eff034cc90369ed7aaafb29eebb Extra information about the problemBucket ID:              683450716   DescriptionA problem caused this program to stop interacting with Windows. Problem signatureProblem Event Name:                      AppHangB1Application Name:                           OUTLOOK.EXEApplication Version:                         12.0.6300.5000Application Timestamp:                   4760725dHang Signature:                                7f37Hang Type:                                        6400OS Version:                                        6.0.6001.2.1.0.768.3Locale ID:                                           1033Additional Hang Signature 1:         bb41152d5f8cde04ee9ecb5e867df36eAdditional Hang Signature 2:         b1ccAdditional Hang Signature 3:         4205d9adb957703e35e4399531bfdec3Additional Hang Signature 4:         7f37Additional Hang Signature 5:         bb41152d5f8cde04ee9ecb5e867df36eAdditional Hang Signature 6:         b1ccAdditional Hang Signature 7:         4205d9adb957703e35e4399531bfdec3 Extra information about the problemBucket ID:              209885753

abach · Answer

This could be an add-in. Start Outlook by doing the following:

Start, Run, then type

outlook /s

Click OK.

Does the problem occur. If not, click Tools, Trust Center, Add-ins and click the Go button to the right of the COM Add-ins drop-down. Look for something non-Microsoft and remove the check. Close and restart Outlook normally.

NCMtnbear · Answer

Thanks for the reply.....Only non-M/S item was McAfee Outlook Add-In. When I tried to uncheck/remove it I get 'The connected state of Office Add-Ins registered in HKEY_LOCAL_MACHINE cannot be changed'. Any ideas??

abach · Answer

Did Outlook start without problems? If so you may have a corrupted pst file.

Microsoft provides the Inbox Repair Tool for correcting most problems with damaged Personal Folders .pst files. If you do not see the Inbox Repair Tool on the Start menu, under Programs | Accessories | System Tools, use Start | Find or Start | Search (depending on your operating system) to search your system for Scanpst.exe

NCMtnbear · Answer

Allan...Outlook started ok, but later crashed. Inbox Repair Tool not easily available in Vista. Found way to do it in M/S article 934545....see below. After I ran it got "Only minor inconsistencies were found in this file. Repairing the file is optional." I selected repair....will see what happens?? WORKAROUND

To work around this problem, use the Inbox Repair Tool (Scanpst.exe) to repair your personal mail file. To do this, follow these steps: 1. Exit Outlook 2007. 2. Click Start, and then click Control Panel. 3. Click User Accounts and Family Safety or User Accounts.

Note If you do not see User Accounts and Family Safety or User Accounts, go to the next step. 4. Click Mail. 5. Click Data Files, click Personal Folders, and then click Settings. 6. Note the text in the Filename box.

Note If you cannot view all the text, click in the Filename box, and then press the RIGHT ARROW key repeatedly. 7. Click OK, and then click Close two times. 8. Click Start, type %ProgramFiles%\Microsoft Office\Office12\ in the Start Search box, and then press ENTER. 9. Double-click Scanpst. 10. In the Enter the name of the file you want to scan box, type the path and file name of the Outlook .pst file that you noted in step 6. 11. Click Start. 12. When the Inbox Repair Tool finishes, click OK.

NCMtnbear · Answer

FYI - Lasted a whole day without a crash. Upon boot-up this AM got mesage that 'search protocol host' had failed. Outlook locked up about 15 mins later. Looked around M/S forum and found suggestion that disabling search protocol host cleared up many crash problems in Outlook 2007 (Control Panel - Admin Tools - Services - Rt Click Windows Search - Properties - Start Up - Disable). Trying that....?

Productivity Software

Was this post helpful?