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Bowe

3 Posts

8657

March 4th, 2004 12:00

Outlook Contacts not displaying as Address Book in To: email messages. Contacts > Properties > Outlook Address Book tab does not allow the checkbox to set Contacts as email Address Book

I am using Outlook 2000 in Windows XP. Recently purchased a new Dell Latitude D600 and converted my Outlook .pst files to the new machine.

My contacts are all in the Contacts folder, however, when I go to send an email and click To: no contacts are displayed as before.

I saw a troubleshooting thread for this in the Dell Support Forum, told me to right-click on the Contacts folder, click Properties, then Outlook Address Book tab, and click the "Show this folder as an e-mail Address Book" checkbox. But this checkbox and the "Name of the address book" fields are grayed out and unavailable.

I have 3 profiles in Outlook I am using from 3 different .pst files.

Bowe

3 Posts

March 4th, 2004 13:00

Thanks, Mary.

I do have 3 different .pst files for each of the 3 profiles. I set them up on the new machine by going to Control Panel > Mail, created 3 new profiles, and then created a Personal Folders and Internet Email account for each profile. Then when I opened Outlook, in each profile the Contacts, Tasks, Journals, etc. all show up from the .pst file set up under the Personal Folders, but no link between email and Contacts, and no ability to set the default.

Any other thoughts?

Thanks!

Bowe

Mary G

4 Operator

 • 

20.1K Posts

March 4th, 2004 13:00

How did you convert the original pst file? Did you use the File, Import Address Book command or did you use the Open pst file command--both on the File menu? Both should work. You cannot have 3 pst files in use at the same time. You have to pick one for each profile. Use the File Open command and open each one until you find your main pst file. You also might need to check Tools, Contact Manager settings. By the way, you can't use the right click Contacts in Outlook 2000. Use as Address Book is supposed to be greyed out. That instruction works in Outlook 2003.

Bowe

3 Posts

March 4th, 2004 13:00

Figured it out...... all I had to do was go into each Profile and add an Outlook Address Book.

Mary G

4 Operator

 • 

20.1K Posts

March 4th, 2004 14:00

Glad you found the answer and thanks for letting us know. It might help someone else.

pattymac

1 Message

December 9th, 2004 14:00

you can have as many PSTs per profile as you need.... you are not limited to one.

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