Problems with Dell Digital Delivery / System Registration

Question

Hello. I received my new XPS 15 laptop yesterday and have had trouble with the Dell Digital Delivery application. It downloaded Adobe Premiere Elements ok (I needed to uninstall it and then re-download it) but the Photoshop Elements just did not appear to download even though it appeared to initially. There is no entry for it in add/remove programmes. I tried removing the c:\dell directory in the hope that this would be re-created - it did not. I uninstalled the Dell Digital Delivery software in the hope that a re-install would clear caches, etc to allow me to download it. Problem is that now when I follow the instructions for reinstalling it (from My Account => Download Factory Installed Software (My Dell Downloads)) The registering system gets stuck at the scanning system stage and does not progress even after 30 minutes of it being left alone. I have checked for other pop-ups or allowing applications to have access but there's nothing else I can do. So I cannot now install the software - and I have no idea whether this will allow me to download the Adobe PhotoShop Elements software either. Any idea where I can get hold of Dell Digital Delivery software without having to register my system (even though I would really like to do that.) Thanks for your help. Rory

DELL-Diana M · Answer

Hi rory-london,

Welcome to the community.

My Dell Downloads is designed to work only with Internet Explorer. Hence reset IE to defaults (Click on Start - Internet Options - Advanced - Reset to Default settings).

Please use this link to install My Dell downloads : https://smartsource.dell.com/

If the above steps still doesn’t work please click the link below to download the Dell Digital Delivery Reset Tool. Once you click on it you can "save as" to your desktop; click to run: Dell Digital Delivery Reset Tool

These are the steps to reinstall the Entire Dell Digital Delivery Program:

-- First, confirm that the Dell Digital Delivery application is not installed. From the Windows Start menu, click All Programs then Dell.
-- If Dell Digital Delivery is displayed, select it to launch the application.
-- If the Dell Digital Delivery application is not installed on your computer, and you need it to reinstall other software you purchased, it can be downloaded and installed from the Dell Support Website.
-- Click Drivers and Downloads then enter your computer's service tag to find the Dell Digital Delivery application.

Thanks & Regards
Dell_Diana_M

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rory-london · Answer

Hello.

Thank you for your help. However, this has not solved the problem.

I think the main issue is that I need to download the Dell Digital Delivery application that came pre-installed as part of the system. This is a brand new NEW XPS15 (I received it from you yesterday.)

Due to issues trying to download Photoshop Elements - I uninstalled the Digital Delivery application from add/remove programmes - with the intention of re-installing it.

However, I cannot find a link to install this again.

The links that you provided just took me to the drivers and downloads section. But there was no Dell Download Delivery application there for me to download.

Selecting another application (such as Cyberlink DVD) seems to install a Digital Delivery application, but this must be some form of activex control as it is not installed to the system and does not contain the Photoshop or Premiere packages for me to download.

I am using IE9.

Please can you help by sending me the link to the application that I am after? This is really frustrating to what has been a good experience so far.

I also do not see the Photoshop or Premier applications in my account either.

I hope you can help me.

Thanks in advance,

Rory

DELL-Diana M · Answer

Hi rory-london, This is the Digital Delivery Delivery Reset File. Please run this file by clicking the below link : kcs.dell.com/.../documentServlet Kindly reply back with the results.

rory-london · Answer

Hello.

Unfortunately that link does not work for me - both in chrome and IE. Get a connection problem.

I have, however, already tried a reset file that I downloaded from a similar thread on here and that had no effect either.

I think I need to have the Dell Digital Delivery software installed on my system for the reset to work. Is there any way you can send both these files to me please?

Thanks for your help.

Rory

DELL-Diana M · Answer

Hi rory-london,

I really appreciate all your efforts.

I request you to click on this link to download the Dell Digital Delievery :

www.dell.com/.../xps-l412z

And this is the link with detailed information on how Dell Digital Delivery works and how to donwload it :

Kindly reply back with results.

bywm · Answer

Looks like I have a similar problem to Rory - a brand new XPS, with Dell Digital Delivery telling me I have no connection to the Internet. It has not behaved the way it should from Day one, i.e. I never got any screen messages to say it was there. I had to discover it for myself. Before I download it again from the link above, do I have to uninstall the one that came with the XPS?

a1aprecision · Answer

My XPS installed Adobe Premiere Elements properly but when it tried to install Adobe Photoshop Elements, it cannot even download it. It has been trying for 3 weeks. I have uninstalled Dell Digital Delivery and reinstalled it and I still have the same issue.

a1aprecision · Answer

problem solved.. en.community.dell.com/.../20179026.aspx

Productivity Software

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