Uninstallation problem

Hi nootch258,

There seems to be a ‘Adware’ virus infection on your computer. I would advise that you start your computer into safe mode and run a malware scan so that it removes the virus infection. Please follow the steps mentioned below to start the computer into the safe mode and run the malware scan.

1. Restart the computer.
2. As the computer boots, press when the Dell Splash Screen appears.
3. Scroll down to option ‘Safe mode with networking’ and Click on ‘Enter’ button.
4. This will boot you into the safe mode.
5. Please refer to the link below to download, install and execute it to run malware scan tool.
   http://dell.to/15KymGK
6. After the scan finishes it should give the virus name please select the files and delete it and restart the computer to check for the issue resolution.

Please let me know if this helps.

Yes......that did it! Thank you so much for your help! I have got to be more careful to read all that is being offered. I don't want to have to 'clean up' after every download of software that is often needed.