3200MP Image Shutdown Problem

Question

Hello, I have a 3200MP and recently noticed an image shutdown problem. 5 minutes after the projector was operating, projected image stopped but projector lamp still operating. Although there is still light coming out from the projector's lens but the intensity was so dim. I know its not lamp over-heating problem but assuming its related to it, I rest it for a while and the moment I turned it 'on' again, the same '5-minutes' problem persist. Before the image shuts down, temperature warning light doesn't lit up and projector fan running normally. After the image shuts down, projector's background light still lits up the power button key, the menu key and 4-directional keys in the projector's control panel, same when projector is operating normally. I noticed that if power from the mains was unplugged and plugged it back immediately, and operate the projector, all seems to be normal. But in some occasion, it took 3 to 6 times (unplugged & plugging it back) before I can operate it normally. The lamp auto-shutdown from the menu was not 'on' and it was also clean of dirt or dust that might trigger temperature rise. I searched the forum on my projector's related shutdown problem but I cannot find similar topics. Hope someone can help me. Cheers Oneil

DELL-Chris M · Answer

oneil3, Get that replaced. * CHAT with Dell * EMAIL Dell * Call Dell 1-800-624-9896

oneil3 · Answer

Dear ChrisM, I really appreciate your immediate reply. Many thanks, Oneil

rbrison · Answer

This is a question, not a reply. A teaching colleague and I have a similar problem with our Dell projectors--mine is a 2300MP and his is (I believe) a 220MP. We bought them with our money but use them extensively in the classroom. Several weeks ago my lamp went out. His had been out for some time, so we ordered replacement lamps.   When we replaced our lamps, everything seemed fine for a short time (five or 10 minutes), but then the projector image shut down and we couldn't do anything with our projectors--there is nothing showing, but the fans continue running until we unplug them. It seems like too much of a coincidence that both of us should have the same problem after buying replacement lamps.   Now that we're finally out of school, I'm getting around to dealing with it. I see that a Dell moderator says 'Get that replaced.' Get what replaced? Are you saying to replace the brand new lamp, the projector, or what? Obviously I don't want to buy a new projector every time a lamp goes out. HELP!!! Please? I either need to return the lamps and get my money back so that we can buy new projectors, or I need to know how to fix this problem. My projector is an important teaching tool.   Randy

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