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J

601

June 3rd, 2013 14:00

RP/SE license for existent VNX5300

Hello,

Please, I need your help with a question about RP/SE license.

We have many customers with storages VNX5300 and local protection and remote protection suite.

Is there some way to request the RP/SE license for these customer? I understand that RP/SE license comes with local protection and remote protection suite in the VNX5300, but what happend with the customer that already has a VNX5300 with these suites?

Thank you,

Jose Miguel Aguilera

1K Posts

June 3rd, 2013 17:00

Open a service request with EMC Support and provide the following info:

  • EMC Sales Order number where the RP/SE license was sold
  • Serial numbers of both arrays

As long as you provide the above info you will get a RP/SE license.

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