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Upgrade failure do to problem detected in installed license
Hi,
I am upgrading from 3.5 SP2 to 4.0 SP2 P3 (Gen4) but the upgrade is failing due to license issue. The error msg is as below:
"Apply Upgrade Failed. A problem has been identified in the currently installed license. To perform the upgrade, contact EMC customer support to obtain a valid license."
Has anyone else seen this? I have valid license installed and it has been running all this time. Support case has been logged but EMC licensing provided me new license key for version 4 which I cannot use with version 3.5.
Regards
forshr
1.1K Posts
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May 12th, 2016 07:00
Hi Sanjesh,
You should be able to upgrade to 4.0.x and then apply the 4.x license files. Licensing changed between these major versions – no more license keys and activation codes.
Regards,
Rich Forshaw
Consultant Corporate Systems Engineer - RecoverPoint & VPLEX (EMEA)
Data Protection and Availability Solutions
EMC Europe Limited
Mobile: +44 (0) 7730 781169
E-mail: richard.forshaw@emc.com
Twitter: @rw4shaw
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Sanjesh_K
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May 12th, 2016 21:00
Thanks Rich. That was exactly what I was doing but looks like the original license key had some issues. Licensing team re-issued another key for 3.5 and the upgrade went through without any errors using after updating RPA with the new key.