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ScaleIO: Can't log into Installation Manager from remote server web browser
Resolved: Installed JRE 1.8 (version 8). JRE 1.9 (version 9ea does not work).
Configuration
ScaleIO 2.0.0.2
Ubuntu 14.04 (4.4.0-53-generic)
FireFox 50.1.0
Oracle Java version 9-ea (amd64)
Completed only install of IM/Gateway to server. Attempting to "Log in to the IM server (https:// )" to finish the install to MDM/SDS/SDC nodes.
I enter IM server IP address in Chrome (Version 55.0.2883.87) on remote admin server but get "This site can't be reached. Refused to connect". The remote admin server can ping IM/Gateway server and has 1920x1080 resolution.
ssh to IM server:
$ sudo service scaleio-gateway status
[sudo] password for administrator:
scaleio-gateway start/running, process 11193
$ sudo cat /var/log/upstart/scaleio-gateway.log
.......................
scaleio-ams: The service has not been started after 10 seconds.
scaleio-ams: Launching su - root -c /opt/emc/scaleio/gateway/bin/startup.sh.
stdin: is not a tty
...................
Note: Above message repeated and added every 10 seconds.
I also tried logging into IM from FireFox on the IM server using the IP of the server (https://localhost/) but with the same result - Unable to connect.
Here's recorder Java and IM/Gateway Install.
Java install procedure:
$ sudo add-apt-repository -y ppa:webupd8team/java
$ sudo apt-get update
$ sudo apt-get install oracle-java9-installer
$ sudo apt-get install oracle-java9-set-default
$ sudo java -version
java version "9-ea"
Java(TM) SE Runtime Environment (build 9-ea+140)
Java HotSpot(TM) 64-Bit Server VM (build 9-ea+140, mixed mode)
IM/Gateway install prcedure:
$ sudo GATEWAY_ADMIN_PASSWORD= dpkg -i emc-scaleio-gateway_2.0-7120.0_amd64.deb
(Reading database ... 185884 files and directories currently installed.)
Preparing to unpack emc-scaleio-gateway_2.0-7120.0_amd64.deb ...
validating java version
/usr/bin/java
found the Java executable in PATH
applying pattern "java version"
version java version "9-ea"
/var/lib/dpkg/tmp.ci/preinst: line 321: [[: java version "9-ea": syntax error: invalid arithmetic operator (error token is ""9-ea"")
java platform that was found : Java HotSpot(TM) 64-Bit Server VM (build 9-ea+140, mixed mode)
Running pre installation verifications
/usr/bin/keytool
found the keytool executable in PATH
/var/lib/dpkg/tmp.ci/preinst: line 113: rpm: command not found
found suffice RAM memory : 65939612
Unpacking emc-scaleio-gateway (2.0-7120.0) ...
Setting up emc-scaleio-gateway (2.0-7120.0) ...
Running post install operations (simulated rpm,install)
/usr/bin/java
/usr/bin/keytool
Certificate stored in file
Installing the web server service/process to run as root(default).
To run as a different user, define the variable GATEWAY_RUN_USER.
updating ldap properties in lockbox if necessary
Checking if needs to update LDAP properties in lockbox
Can't find a LockBox to update
2
Creating service file /etc/init/scaleio-gateway.conf
Creating service file /opt/emc/scaleio/gateway/bin/scaleio-gateway-wd.bash
gateway user : root
Creating service file /etc/init.d/scaleio-gateway
4
Adding system startup for /etc/init.d/scaleio-gateway ...
/etc/rc0.d/K20scaleio-gateway -> ../init.d/scaleio-gateway
/etc/rc1.d/K20scaleio-gateway -> ../init.d/scaleio-gateway
/etc/rc6.d/K20scaleio-gateway -> ../init.d/scaleio-gateway
/etc/rc2.d/S20scaleio-gateway -> ../init.d/scaleio-gateway
/etc/rc3.d/S20scaleio-gateway -> ../init.d/scaleio-gateway
/etc/rc4.d/S20scaleio-gateway -> ../init.d/scaleio-gateway
/etc/rc5.d/S20scaleio-gateway -> ../init.d/scaleio-gateway
Cannot query status of the EMC ScaleIO Gateway.
Is there a specific port that needs to be specified with the IP address? Ports 80 and 443.
Any idea why I can't connect to IM via remote server web browser. Something I need to check?
Thanks,
CCMC
SanjeevMalhotra
138 Posts
0
January 12th, 2017 10:00
You can install JRE 1.8 x64 and try to connect to IM/Gateway and if you still see the same issue, please provide the above logs again. Please also provide the gatewayUser.properties file from /opt/emc/scaleio/gateway/webapps/ROOT/WEB-INF/classes/
Since you are uninstalling 9-ea and installing 1.8, you may need to best reinstall IM/GW.
SanjeevMalhotra
138 Posts
0
January 7th, 2017 06:00
Following ports are used for IM as per the deployment guide:-
—ScaleIO Gateway (includes REST Gateway, Installation Manager, and SNMP trap sender): 80 and 443
Also did you install all the pre-requisite packages on the IM/Gatewat Server including Java 1.8 or higher, 64-bit?
SanjeevMalhotra
138 Posts
0
January 7th, 2017 11:00
In the above i noticed:-
/var/lib/dpkg/tmp.ci/preinst: line 321: [[: java version "9-ea": syntax error: invalid arithmetic operator (error token is ""9-ea"")
java platform that was found : Java HotSpot(TM) 64-Bit Server VM (build 9-ea+140, mixed mode)
can you install Java 1.8 and higher (not in 9 series) and check?
SanjeevMalhotra
138 Posts
0
January 7th, 2017 15:00
We may need to check the logs. Can you please zip the logs from /opt/emc/scaleio/gateway/logs and upload.
CCMC_870db8
10 Posts
0
January 11th, 2017 08:00
Sanjeev,
Did you receive the attached the zipped scaleio log files?
Thanks,
Craig
On Sat, Jan 7, 2017 at 5:42 PM, Craig McCombs
SanjeevMalhotra
138 Posts
0
January 11th, 2017 10:00
No i do not see the zipped scaleIO log file.
Regards
Sanjeev
CCMC_870db8
10 Posts
0
January 11th, 2017 11:00
Sanjeev,
I also updated to site with tag ScaleIO and file name
and provide you access to file.
Craig
On Wed, Jan 11, 2017 at 12:49 PM, SanjeevMalhotra <
SanjeevMalhotra
138 Posts
0
January 11th, 2017 16:00
Hello Craig i am unable to see any logs.
You may upload the log files to the following FTP link:-
https://ftp.emc.com/action/login?domain=ftp.emc.com&username=q0RPt0zJt&password=BAB7h87hgh
CCMC_870db8
10 Posts
0
January 11th, 2017 16:00
Uploaded
On Wed, Jan 11, 2017 at 6:02 PM, SanjeevMalhotra <
SanjeevMalhotra
138 Posts
1
January 12th, 2017 09:00
In the Catlina logs i noted the following errors:-
Jan 07, 2017 1:09:13 PM org.apache.coyote.AbstractProtocol init
SEVERE: Failed to initialize end point associated with ProtocolHandler ["http-nio-443"]
java.io.IOException: Invalid keystore format
at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:650)
at sun.security.provider.JavaKeyStore$JKS.engineLoad(JavaKeyStore.java:55)
...........
Jan 07, 2017 1:09:13 PM org.apache.catalina.core.StandardService initInternal
SEVERE: Failed to initialize connector [Connector[org.apache.coyote.http11.Http11NioProtocol-443]]
org.apache.catalina.LifecycleException: Failed to initialize component [Connector[org.apache.coyote.http11.Http11NioProtocol-443]]
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:106)
..........
Can you please install normal JRE 1.8 x64 instead of 9-ea and check if you still get the same issue?
CCMC_870db8
10 Posts
0
January 12th, 2017 10:00
Sanjeev,
*First, many thanks for your assistance! *
As you recommended earlier, I've already uninstall Java 9-ea.
$ sudo apt-get purge oracle-java9-installer
$ sudo add-apt-repository --remove ppa:webupd8team/java
Assume above is sufficient uninstall of Java 9-ea?
This is the JRE 8 I plan to install.
Now, can I just install JRE 1.8 x64 without uninstalling ScaleIO IM/Gateway
first?
In other words, does ScaleIO IM/Gateway install need correct JRE in place
to install correctly?
Thanks,
CCMC
On Thu, Jan 12, 2017 at 11:12 AM, SanjeevMalhotra <
CCMC_870db8
10 Posts
0
January 15th, 2017 11:00
Sanjeev,
Many Thanks, was able to remotely log into ScaleIO.
*Looks like you were correct about the problem being related to Oracle Java
v9-ea.*
Procedure:
o Java removal
§ $ java -version
· java version "1.7.0_121"
· OpenJDK Runtime Environment (IcedTea 2.6.8)
(7u121-2.6.8-1ubuntu0.14.04.1)
· OpenJDK 64-Bit Server VM (build 24.121-b00, mixed mode)
§ $ sudo apt-get remove openjdk-7-jre (note about using autoremove)
§ $ sudo apt-get remove openjdk-7-jdk (not installed)
§ $ sudo apt-get autoremove openjdk-7-jre
§ $ sudo apt-get autoremove openjdk-7-jdk (not installed)
§ $ java –version
· -bash: /usr/bin/java: No such file or directory
o Install JRE 1.8 (version 8)
§ Oracle Java Install (Worked)
· $ sudo apt-get install python-software-properties
· $ sudo add-apt-repository ppa:webupd8team/java
· $ sudo apt-get update
· $ sudo apt-get install oracle-java8-installer
· $ sudo apt install oracle-java8-set-default
· $ java –version
o java version "1.8.0_111"
o Java(TM) SE Runtime Environment (build 1.8.0_111-b14)
o Java HotSpot(TM) 64-Bit Server VM (build 25.111-b14, mixed mode)
· Rebooted IM/Gateway server after installing JRE 1.8
o o Remote login to ScaleIO IM/Gateway
§ Google Chrome (Version 55.0.2883.87 m) browser
§
Respectfully,
CCMC
On Wed, Jan 11, 2017 at 6:02 PM, SanjeevMalhotra <