There are some rare situations in which we are not properly able to write a registry key properly based on the key being in use. We are working towards a solution to this at this time.
We have seen this more often on devices that are leveraging External Media Edition (now known as Encryption External Media), do you happen to be running that edition of the Dell Encryption product?
We have some changes in this area in our 8.15 release, if you have a device in this state, are we able to attempt an 8.15 build to see if it resolves?
Let me know if you need a download location for that build, and i can provide it :)
We've been working with Dell Support. They let us know the two registry keys that needed to be edited BUT we had major issues with DDP blocking USB drivers and network devices. This caused users to be unable to make network connections and use their docking stations. A reinstall of DDP fixed their issues.
We ultimately had to do a uninstall of DDP before the Win10 upgrade then a reinstall after the upgrade was complete.
I apologize for the delays in reply to your query, the transition of the techforums took quite some time to process, which left us unable to reply.
WSprobe -z attempts to write several registry keys, and this specific step is attempting to write a registry key within HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield
we may want to validate that this registry location is not being blocked.
We have seen several instance in where this registry was being blocked by an application that monitors registry read/writes. Commonly this would be seen in an anti-virus application. Could there be something unique on this system that is preventing this key from being written?
dell-dale p
2 Intern
•
156 Posts
0
October 20th, 2017 07:00
hi Benjamink,
There are some rare situations in which we are not properly able to write a registry key properly based on the key being in use. We are working towards a solution to this at this time.
We have seen this more often on devices that are leveraging External Media Edition (now known as Encryption External Media), do you happen to be running that edition of the Dell Encryption product?
We have some changes in this area in our 8.15 release, if you have a device in this state, are we able to attempt an 8.15 build to see if it resolves?
Let me know if you need a download location for that build, and i can provide it :)
I hope that helps!
Benjamink
2 Posts
0
October 20th, 2017 08:00
Hey Dale,
We only use the EME part of DDP.
We've been working with Dell Support. They let us know the two registry keys that needed to be edited BUT we had major issues with DDP blocking USB drivers and network devices. This caused users to be unable to make network connections and use their docking stations. A reinstall of DDP fixed their issues.
We ultimately had to do a uninstall of DDP before the Win10 upgrade then a reinstall after the upgrade was complete.
-Ben
tejas4560
1 Message
0
February 9th, 2018 19:00
dell-dale p
2 Intern
•
156 Posts
0
February 26th, 2018 10:00
hi Benjamink
I apologize for the delays in reply to your query, the transition of the techforums took quite some time to process, which left us unable to reply.
WSprobe -z attempts to write several registry keys, and this specific step is attempting to write a registry key within HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield
we may want to validate that this registry location is not being blocked.
We have seen several instance in where this registry was being blocked by an application that monitors registry read/writes. Commonly this would be seen in an anti-virus application. Could there be something unique on this system that is preventing this key from being written?