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Smarts Trap Processing Question
We are using one of the Notification user defined fields to show the ticket created from an associated escalation script. When an alert is sent to the Notification console the script runs it creates a ticket and populates the UserDefined 7 field. The problem I am having is if there is another trap matching the same event then the trap over-writes this UserDefined 7 field.
Is there a way to configure the SNMP trap adaptor to not update this UserDefined 7 field either in the trap_mgr.conf or using an ASL script?
StanislavL
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July 23rd, 2014 08:00
Hi Matt,
You can try the following find the file ics/dxa-oi.conf within SAM installation and comment out the UserDefined7:
notification
#attr UserDefined7
Let us know if you any other issues.
Matt_R1
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July 23rd, 2014 13:00
Thanks a LOT StanislavL.
Worked perfectly!
Matt