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April 8th, 2010 21:00

D3000 Teac DVD+DW DV-W58E Problem

Advice/direction/help appreciated.

D3000 been working fine for years. Teac DVD+DW DV-W58E diagnostic indicates it's running fine. But when I insert any DVD (CDs run fine) blank or Netflix, there is a system failure: Blue screen with message that Windows has shutdown to prevent damage. Tech info: Stop 0x0000008E (0xC0000005, 0x806F0753, 0xEC7FEA70, 0x00000000). Such system failure has happened during past two months. When I looked as error log it shows that on 2/12/10 the following: error code 1000008E, parameter 1 c00000005, parameter 2 806f0753, parameter 3 eda78a70, parameter 4 00000000. When I checked for new Teac driver (original is 7/01/01, Version 5.1.2535.0,  update on 8/4/04, cdrom.sys supported). Current update wizard says cannot find a better match for hardware than software currently installed (

I have printed out the 85 page system info for my computer but unable (manually or via search) to find help with error code(s).

Current system on computer is XP Home Edition, OS version is 5.1.2600, Service Pack 3, 512 RAM, Intel Pentium 4, 2.80 GHz, HD 71 GB wiht 40 Used, 30 Free. Three months ago all worked well as I used Pinnacle studio 10 to create a personal travel DVD after getting camcorder footage into computer without any problems. Have been doing this for years.

When system fails as above, I shutdown & then restart & rest of computer operates fine...without any problems. But system fails when any DVD is used.

Does this ring any bells with other users? Thx greatly.

Bob

6 Operator

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34.2K Posts

April 9th, 2010 17:00

Hi Bob,

Do you have Roxio 5, Sonic DLA, or Nero Showtime on your system? 

By the way, one way I'm sure to avoid this is to disable all autoplay options for all disc types. Change all of them to "take no action".

122 Posts

April 10th, 2010 11:00

I do have Nero Showtime, as well as Pinnacle Studio on my system? How might this cause the problem, especially since NShowtime & Pinnacle are not new additions.

To change auto play option(s), should I go into each of these programs or is there a way to disable via a "universal" action?

Thx for getting me moving in the right direction.

 

6 Operator

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34.2K Posts

April 10th, 2010 14:00

Here are instructions to set autoplay options in XP. Again, I suggest you set all media types to "take no action".

After you do that, try inserting a DVD and then start Showtime manually.

I looked up which applications cause this error on disc insertion and those were three that came up.

122 Posts

April 10th, 2010 21:00

Good news, bad news. I was able to disable AutoPlay for all media software...and I was able to put a DVD into the D-drive & use Nero Showtime to play a disc. Then I removed the DVD & inserted a different DVD into the drive, and the system crashed as per my initial problem above. Through trial & error, it seems that I must restart computer (I assume this 'clears' memory storage) to play another disk. I have not yet tried to create/burn a DVD as I have done on several occasions prior to this problem. I need to also 'test' playing a DVD with Dell Media & Pinnacle. If I continue to run into problems I'll continue to ask for help; if it looks as if I can work around issue(s), I'll report accordingly. Thx again. 

122 Posts

April 10th, 2010 22:00

Further my previous comment. While I can work around to play different DVDs, the real crux of the issue is how can I make a copy of a personal DVD (as I have done previously using Nero6) in that the process requires that the system be able to put the desired DVD in memory & then accept a blank DVD that can be burned. When I now try to do this, and I 'load' the DVD to be copied, I cannot put in a blank DVD without the system crashing and appearance of blue-screen error as noted in initial posting. Hope this makes some semblance of sense & something can be done. I noted in the blue-screen error the following (seemingly boiler-plate): "Disable bios memory options such as caching or shadowing." Indeed if this is the (or part of the) problem, how do I go about "disabling bios memory options...? Any thoughts about the increasing complexity of my problem?

6 Operator

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34.2K Posts

April 11th, 2010 07:00

I would check again for any packet writing programs, such as Sonic DLA or Roxio Drag-to-disc. Check add/remove programs. If you see one of these, uninstall it.

122 Posts

April 12th, 2010 21:00

I have removed/deleted Nero 6 in its entirety, including the packet writing InCD program, and have tried to play DVDs using Dell Media...unsuccessfully. When it place any DVD into my D-drive the system crashes as it has recently...the latest error code being: 0x0000008E (0x0000005, 0x806F0753, 0xEC84F448, 0x00000000).

So, it seems as if I am back to square one and welcome any new thoughts you might have for me to correct the situation so that play & burn DVDs, as I have been doing on this computer for several years. Thanks again greatly.

 

122 Posts

April 13th, 2010 12:00

Further, further trials & tribulations: after removing-deleting Nero 6 entirely & still get crashes, I reinstalled Nero 6 & successfully, amazing, used the copy DVD feature, though after the program "read" by DVD & the burned a new DVD copy, instead of the drive automatically opening on completion of the burn, the blue-screen system crash occurred. Still, the new copy was successfull, as I played it in a separate DVD player. So, seemingly, I can now continue to make DVD copies, but still plagued by the blue-screen crashes, seemingly when there is an (in my description) an overload of-in memory.

Is there a way to change (not add additional memory to current 512 MB) what I will refer to as "instant" or perhaps "virtual" memory in place at any single time? Again, please forgive my lack of technical understand or appreciation for accurate terminology. Thanks.

6 Operator

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34.2K Posts

April 14th, 2010 17:00

When you reinstalled Nero, did you exclude InCD?

122 Posts

April 15th, 2010 23:00

It appears that when I reinstalled Nero6, I may have included InCD, as I've located (via Search, 'all files') InCD4305.exe in Windows\DownloadedInstallations.

Yet, InCD does NOT turn up in Control Panel's 'Add/Delete Programs' as an installed program.

Given this info, any suggestions?

(FYI, most recent error code at time of system crash...at conclusion of successfully burned copy of a DVD): 0x0000008E (0x0000005, 0x806F0753, 0xEC775438, 0x00000000). This represents a slight variation from the third parameter in previous message beginning 0xEC775...)

Really appreciate you're following up as you have done. Thanks greatly.

6 Operator

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34.2K Posts

April 16th, 2010 17:00

I believe if you run the installation CD, you can remove installed components. Try that.

122 Posts

April 18th, 2010 15:00

Well...now I have uninstalled/deleted the InCD program from Nero 6...but...I just copied a DVD as done just previously and thought the copy process was successful, it again ended with the blue-screen system crash and the same error code beginning 0x0000008E ...plus the same parameters except for the only change being in the third parameter...most currently EC4E0438, which previously was EC775438.

Mystifying.

Something continues to be wrong...and I hope you are not too disenheartened to offer another suggestion or reason for the problem.

Thanks for taking a look at this. Cheers. Bob

6 Operator

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34.2K Posts

April 18th, 2010 16:00

Hi Bob,

I think we've exhausted the things I can suggest. At this point, you should be looking through your dump file to diagnose the problem. You could try the XP forums for more help, but they'll probably want to know the contents of your dump file. For more help, take a look at this site.

My daughter has this same model, and at some point, I would probably consider reimaging the hard drive. I keep an image of the most recent clean installation of each of our systems just for this purpose.

122 Posts

April 19th, 2010 19:00

Thanks again for sticking with me through everything. I have taken a look at majorgeeks.com & will methodically work thru debug suggestions there. Unfortunately, I am a minor geek...and may opt for a new Dell and Windows 7, something I had been hoping to hold off. Clearly, I recognize that I must have done something in the past few months that accounts for the unaccountable blue-screen crashes.

Life and computers just is/aren't easy, but still worthwhile.

Thx again.

6 Operator

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34.2K Posts

April 21st, 2010 13:00

A reinstallation of the OS would very likely work. But having just gotten one, I can't disagree with wanting a new system with Windows 7. :emotion-1:

Take care.

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