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February 24th, 2007 12:00
DVD DRIVE NOT READING DISCS, BUT GREEN LIGHT STAYS ON!
I have a Dimension 9150 and the DVD drive (which is a HL-DT-ST DVD ROM GDR8164B) The problem is that the drawer will not open/close via the button. The green light is permantly on as though it is trying to read a disc, but will not read any type of disc when inserted. I have rolled back and updated the drivers, tried the troubleshooter, all without success.
Can anyone please shed some light on this problem please?
Hi Guys.
Just come off the support chatline. (1st time user and was very impressed)
Was told to shut PC down and insert a straightened paper clip into the small hole in the front of the offending drive to see if the drawer would open. (It didn't)
On power up hit F2 to go into the BIOS Screen and then press the button on the drawer to see if it would release then. (It didn't)
Guess that proved that the drive was US 'cause' went back onto the chatline and support said they will send a new drive out. (Thanks Joel) and should be here by Wednesday. (Will post results)
Thanks again Jeff (Predator) for your help and advice.
And finally, Drive arrived Wednesday as promised.
Recieved a call from customer support Thursday to check it had arrived and that I was satisfied with the service.
Fitted drive today (Saturday) which took literally 5 mins and everthing hunky dory.
Thankyou Dell for your excellent support service.
Message Edited by stuart_43 on 03-06-2007 03:25 PM
Message Edited by stuart_43 on 03-10-2007 09:43 AM
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