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mlhayes45

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7814

July 15th, 2013 10:00

DVD Drive not seen in my computer

I have an inspiron N5050 and running windows 7 and all of a sudden the DVD/CD drive makes a whiring noise but then won't display in my computer. It won't work when importing cd's to iTunes either. Nothing seems to work. Please help.....

DELL-Amogh G

6 Operator

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1.5K Posts

July 15th, 2013 12:00

Hi mlhayes45,

You may check if the optical drive is getting detected in ‘Device Manager’. Please follow the steps below:

  • Press ‘Windows’ key + R on ‘Desktop’ screen
  • Type ‘devmgmt.msc’ in run box and press ‘Enter’
  • Click > sign next to ‘DVD/CD ROM Drive’

If the driver is listed there, you may delete Upper/Lower filters. You may refer to the link: http://bit.ly/32ERX. You may run the Microsoft Fixit given in the link.

You may check if the optical drive is getting detected in BIOS. Please follow the steps below:

  • Power on the system and tap 3-4 times at Dell logo to enter BIOS.
  • The optical drive should be listed under ‘Main’ as SATA ODD.

Keep me posted with the results. I will be glad to assist you.

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