DVD and CD OK but CD-R quit after Dell sent flash utility (5D-C2612)

Question

The Toshiba DVD-ROM drive worked fine. Dell sent upgrade to BIOS and flash utility for drive. Now will read DVD and Dell supplied CD-ROM but will no longer read, write nor recognize previously written CD-R disks or new virgin CD-R disks. Have done diagnostics, reboots, reinstalled drivers, etc. to no avail. Downloaded procedures from Dell tech support and went through all of those. Any hint of what to try next would be appreciated.

bacillus · Answer

I suggest you try downgrading the firmware for the optical drive to the one that was previously installed.

sheffield8 · Answer

How does one go about 're-flashing' the drives firmware to its previous state?

bacillus · Answer

What make and model drive is it? You can find this information by looking in device manager under DVD/CD-ROM.

sheffield8 · Answer

It is a Toshiba 5D-C2612.

bacillus · Answer

Could you tell me what version firmware the optical drive is using?

To do this, look in device manager> DVD/CD-ROM> highlight your optical drive and right click it> properties and under details could you quote what comes after the ID string of your optical drive. It should read something like A05 or A04 but I need to be sure.

sheffield8 · Answer

The string immediately following the drive model number is a line then ID23. This is followed by another line then a long string of numbers.

Storage, Drives & Media

DVD and CD OK but CD-R quit after Dell sent flash utility (5D-C2612)

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