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January 4th, 2006 02:00
Dell 4600 and Sony DVD RW Model DRU-810A Compatable?
I have a Dell Dimension 4600 with XP Professional. I have attempted to install a Sony Model DRU-810A DVD Burner on my system. I have set the jumpers at Cable Select and Master. Removed both of my existing drives from the cable chain. Had each one connected with the device at time and had previously tried to install a Plantex (sorry for the spelling) DVD Burner prior. With both burners the system will boot Windows, but when you select a user it begins to load the driver for the drive and then gives the blue screen of death. Contacted Sony who immediately pointed at Microsoft and said Driver Problem.
Paid for MS Support. Their current determination is I have a conflict, hardware most likely, but could not point out a specific problem.
I have upgraded the BIOS, Removed all CD Burning Software, assured all MS Updates are installed and even removed Norton at one point as it seemed to happen during it's loading. (That just happened to be timing, because Norton just slowed the drive lookup response.
I have even tried removing my Fire Wire Adaptec Card. I'm out of ideas short of shooting the maching or going to an external USB DVD Burner. Don't really want to burn the money.
Help!!!
No Events found!
osprey4
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34.2K Posts
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January 4th, 2006 10:00
It should work. The drivers are generic for all optical drives, so that would not appear to be the problem (sorry you paid M$ for nothing).
The rule of thumb for all troubleshooting is to do one thing at a time. At this point, I suggest you try just the Sony DVD burner, but do it step by step.
Unplug all CD/DVD drives. Boot in safe mode and delete all optical drives from device manager. Set the jumper of the Sony to cable select, boot to system setup (IMPORTANT every time you change any IDE device) and turn the appropriate channels on/off (for one drive, this will be device 0 on, device 1 off).
Then boot to Windows and see how things look. If you get a blue screen, write down the message. There's no way to know what the blue screen pertains to unless you write it down and google it.
Lyonsden
2 Posts
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January 4th, 2006 13:00
I have connect the Drive up alone set as Cable Select.
The Error message is:
Stop Code: 0X0000007f (0x00000000, 0x00000000, 0x00000000, 0x00000000)
osprey4
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34.2K Posts
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January 4th, 2006 14:00