Disc Drive not working

Thanks Allan.

The first step suggested I ran a Diagnostic on my CD drive - which I did - and I got this message:

A diagnostic category to be used does not exist. This can happen when there are problems downloading the category file from the DSC cloud and the local version must be used.

I don't know what it means or how to fix it...can you help?

Thanks

Annette

Hello Annette,

Please try the suggestions mentioned in the following articles and check if that helps:

• Troubleshooting CD, DVD or Blu-Ray Drive Issues in Microsoft Windows 7
• Osprey's Optical Drive Troubleshooting Guide

Hope this helps!

Hi Annette,

Can you tell us the model of your Dell and operating system? My suggestion would be to run the diagnostics from the F12 utility partition. To test your CD/DVD drive from the utility partition:

1. Reboot your system. When you see the Dell logo, hit F12 to enter the boot menu.

2. Select Boot to utility partition or Diagnostics.

3. Select Test System.

4. Select Custom Test.

5. Use the arrow keys or mouse to select your CD/DVD drive.

6. Insert a CD or DVD.

7. Click Run Tests.

8. Write down any error messages.

Hi Sorry, I didn't explain myself properly.  Your suggestion about using the F12 utility partition is exactly what I did.

I managed to get as far as (4.) but the option to select my CD/DVD drive wasn't there!

What should I do?

Annette

Annette,

Can you tell us the model of your Dell and operating system?