I need help with firmware

BTW I had to change usernames because it won't recognize my password or send me an e-mail to reset.

Did you try the link above?

Hi usplusthree,

Welcome to the Dell community.

I can see that you need a firmware for your DVD drive TS-L633C 12.7 SATA Trayload 8X DVDRW. I do understand your concern and would personally look into the matter and resolve it to the best of your satisfaction.

In order to resolve the issue at the earliest, I would request you to kindly follow the link mentioned below that shows the firmware for the DVD drive mentioned above. The link is as follows:

www.dell.com/.../DriverFileFormats

You may open the link and download the firmware on your system. Further, if you face any issues while updating the firmware, I would request you to kindly follow the installation instructions mentioned in the link above in order to properly install the firmware on your system.

Glad to Help.

Thanks,

Abhishek

Dell | Social Media Outreach Professional | Global Social Media & Community

I actually did follow that link and it didn't work out for me.

Hi usplusthree,

I do not see any firmware for that drive. What is the model of your Dell?

It is a Dell Inspirion1564 Thank you!

Hi usplusthreekids,

Thank you for replying. I appreciate your patience and cooperation.

As you have told that your system is a Dell Inspirion1564, therefore, I am providing you with another link for the firmware for your DVD drive TS-L633C 12.7 SATA Trayload 8X DVDRW.

The link is as follows:

www.dell.com/.../DriverFileFormats

As mentioned earlier, you may open the link and download the firmware on your system. Further, if you face any issues while updating the firmware, I would request you to kindly follow the installation instructions mentioned in the link above in order to properly install the firmware on your system.

Glad to Help.

Thanks,

Abhishek

Dell | Social Media Outreach Professional | Global Social Media & Community

Hi Abhishek,

I have followed that link and have tried to install from that link a few times. This was unsuccessful for me.

Thanks!

Hi usplusthreekids,

As you are unable to update the firmware on your DVD drive and as you had earlier mentioned that the DVD drive has stopped recognizing CDs/ DVDs, therefore, in order to resolve the issue at the earliest, I would advise you to kindly follow the steps mentioned below:

Set 1:

Click start>right click Computer>go to properties>click Device Manager.

Under Device Manager, kindly click on the plus sign in front of the DVD drive to expand the option.

Kindly right click on the DVD drive and uninstall.

Kindly reboot the system and allow the system to automatically reinstall the DVD drive.

Kindly try playing some branded discs and check if the drive works fine.

Set 2: In case if the issue persists, kindly follow the steps below:

Click the Start button, click start search.

Type Regedit, and press enter.

Click the plus sign (+) next to HKEY_LOCAL_MACHINE.

Click the plus sign (+) next to SYSTEM.

Click the plus sign (+) next to CurrentControlSet.

Click the plus sign (+) next to Control.

Click the plus sign (+) next to Class.

Click {4D36E965-E325-11CE-BFC1-08002BE10318}.

On the right side of the window, click UpperFilters.

Click Edit on the menu bar.

Click Delete, and then click OK.

On the right side of the window, click LowerFilters.

Click Edit on the menu bar.

Click Delete, and then click OK.

Click File, and then click Exit.

Please close this window and restart the system, so that these settings may get refreshed.

Kindly reboot the system and check if the drive works fine.

Set 3: Update the system BIOS. Kindly follow the link mentioned below to update the system BIOS:

www.dell.com/.../DriverFileFormats

Allow the system to reboot once the BIOS is updated. Kindly try playing some branded CDs/DVDs and check if the DVD drive works fine.

Glad to Help.

Thanks,

Abhishek

Dell | Social Media Outreach Professional | Global Social Media & Community

I deleted the lower filter. The upper was not present. I did a restart. Drive did not work. I moved to set 3. I did a download to my desktop. I attempted installation but the file will not continue to install because my battery is at 0% and will not charge. I have purchased several batteries but they never last.

Thank you for the detailed description with pictures. I have actually followed this route prior and it didn't work.

Thank you so much for your help. I tried this again and did a restart. I put a CD in. Same thing as before. I can hear the CD trying to load but nothing is recognized.

Hi usplusthreekids,

As you are still unable to update the firmware on your DVD drive, therefore, for your convenience, I have prepared some screenshots and marked them from no. 1 to 13. These screenshots show exactly how to download and install the DVD drive firmware on your system.

There are 3 files in which the screenshots are pasted. The installation instructions have been written next to the arrowheads. Kindly follow the instructions and install the firmware on your system.

Please do not hesitate to reply me for further assistance or any other concern or technical issue. I will be more than glad to assist you again. Your confidence in Dell is our number one priority.

Glad to Help.

Thanks,

Abhishek

Dell | Social Media Outreach Professional | Global Social Media & Community

Hi usplusthreekids,

I am attaching the third screenshot file. Please find the file attached herewith.

 Kindly follow the steps no. 1 to 13 as shown in the screenshots and install the DVD drive firmware on your system.

Glad to Help.

Thanks,

Abhishek

Dell | Social Media Outreach Professional | Global Social Media & Community

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