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December 29th, 2003 15:00
I8000 will not read DVD-R but DVD and CDR read OK
The factory installed DVD drive in my I8000 will not read DVD-Rs although commercial DVDs work fine. Most CD, CD-R, and CD-RW media also work fine. When I insert a DVD-R, it clicks and whirs and finally reports that the drive is empty.
I went to the Dell web site, entered my service tag and looked for an upgrade for my DVD drive. The recommended firmware upgrade is for a Toshiba SD-C2502. It is supposed to “improve readability.”
The firmware upgrade failed due to “F/W incompatibility.” It identified the drive as SD-C2402 and stopped. I ran a program called Nero InfoTool which confirmed the drive is a Toshiba SD-C2402 and indicated it can read DVD-R and DVD-RW media. It does not.
Why does the Dell web site recommend a firmware upgrade for a drive different than the one that was supplied by Dell? What can I do to read DVD-R media? Is there a firmware upgrade available for my SD-C2402 drive, and if so, how do I get it?
Thanks for your help.
I went to the Dell web site, entered my service tag and looked for an upgrade for my DVD drive. The recommended firmware upgrade is for a Toshiba SD-C2502. It is supposed to “improve readability.”
The firmware upgrade failed due to “F/W incompatibility.” It identified the drive as SD-C2402 and stopped. I ran a program called Nero InfoTool which confirmed the drive is a Toshiba SD-C2402 and indicated it can read DVD-R and DVD-RW media. It does not.
Why does the Dell web site recommend a firmware upgrade for a drive different than the one that was supplied by Dell? What can I do to read DVD-R media? Is there a firmware upgrade available for my SD-C2402 drive, and if so, how do I get it?
Thanks for your help.
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Karell
2 Intern
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2.5K Posts
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December 30th, 2003 17:00
Thank you for using the Dell Community Forum.
There are two firmware updates for this drive.
D14DJD01.exe.
Fixes an issue where static and/or skipping could occur when creating an audio CD with the Toshiba 2402 as the source drive.
Tosh1009.exe.
This program will update the firmware on your Toshiba 8x-DVD to revision 1009.
mabradle
7 Posts
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December 30th, 2003 20:00
It still reads CD-Rs and commercial DVDs as it should.
I can try to find DVD-Rs that are more reflective. Any other ideas?
Karell
2 Intern
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2.5K Posts
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December 31st, 2003 14:00
The drive only supports "Single Border" DVD-R media.
This means the data was written to the DVD-R media once, and then the media was closed.
On the other hand, you can write data in several sessions to a DVD-R that supports "multi Border" or multiple sessions. If the other DVD-R media cds you have were written using the "Multi Border" method, the drive will not be able to read them. In such a case you will need to copy the data from that DVD-R to another blank DVD cd using a drive that supports reading both single and multi border DVD-R's. When you copy the data over, make sure you write it in a single session. Here is some information that better describes what I am talking about.
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Can I write a multi-session data DVD-R?
The DVD-R format supports both single-session and multi-session recording methods.
The term, multi-border, refers to writing data in separate sessions to the same disc.
This incremental writing method is similar to multi-session recording on CD-R media.
Check your DVD drive to see if it supports single border recording only.
It may not be possible to use a multi session DVD with your drive even though the software used to burn the DVD supports this option.
To play an incrementally written DVD-R disc, verify that your playback device accepts multi-border, recording media.
At this time, many DVD players and drives from various manufacturers fail to recognize DVD-R multi-border recording.
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mabradle
7 Posts
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December 31st, 2003 17:00
Hi Karell,
You are a wealth of information. Multi-border may be the problem. That would explain why some DVD-Rs from the same package, burned on the same drive, are readable while others are not. My version of Nero always defaults to "Multi-session." I try to remember to remove the check from that option but I may have forgotten a few times. (Do software developers take a perverse delight in choosing default values that make things less convenient?)
Thank you for your help. I may never have discovered that closely guarded secret.