Harry108
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Latitude E5440: Seagate Firmware Update Error

Hi,

I am trying to update the following drive using "Kahuna V_ZPE.exe" downloaded from dell.com

Model: ST500LM000-1EJ162, Serial: W762SFP4, Firmware: DEM9

I am getting "Error Unable to identify BIOS HHD0" "Download and use the USB Boot Key or ISO CD image version of this utility"

I have already googled and seen in the Dell Community posts but no solution found. I called Seagate Tech support without any success. Please help.

 

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Harry108
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Re: Latitude E5440: Seagate Firmware Update Error

Windows 10 Pro 64 bit (Build 16299)

BIOS A19

BIOS Mode Legacy

Latitude E5440 Laptop Info

ManufacturerDell Inc.
Product03CHJ4
ePPIDCN03CHJ4129634BI03E6
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