MyDVD LE - Unsuccessful Activation.

I personally have not activated the application before.  It was activated by Dell as part of the original software installation.

I have since reformatted my PC to reconfigure from Raid 0 to a Raid 0/1 configuration.  At which time I promptly lost my original software installation from Dell.

I have unistalled and reinstalled the Roxio Suite - Creator LE and MyDVD LE.  But always the same end result with myDVD.   The Creator installation works fine - but it does not have an activation module when you first launch the application.

I read somewhere that Dell/Roxio CinePlayer may be conflicting.  I am going to try uninstalling that software and try MyDVD again.

If that doen't work - Maybe it's time for Nero or a Retail Version of the Roxio Products.   :smileymad:

No, I don't think it is an issue on the Roxio/Sonic side - unless they are always down.

I have tried activating the application several times, at different times of the day, over the past week and always get the same message.

Well, I tried uninstalling Dell CinePlayer and then activating MyDVD.  Still does not work.

I have an open case with both Dell Support and Roxio/Sonic support.  Dell support only supports the "basic" installation and hardware issues.  Activation is consider to be a Roxio/Sonic problem.

Dell provided me with a number for Sonic MyDvd Support:  1-877-DVD-1124 and Roxio Automated support service could not resove the issue and suggested I speak with a technical representative at 1-866-279-7694 on Monday thru Friday, between the hours of 9am to 6pm (EST).

Unfortunately, my schedule has not allowed me to be at my PC during Roxio support hours.

I gave up on Dell's customer service.  They had me reinstall CinePlayer which did not work.   I took things into my own hands and purchased Nvidia's DVD decoder for $14.99.  No activation necessary there.  (Is it worth the trouble to make Dell pay for this?)

Why is Dell working with Sonic/Roxio?  They really are a 2nd rate outfit.  Can't Dell develop its own decoder.  They spend so much on customer service when the problem is their reliance on Sonic and its broken activation service. 

And Sonic, here's a tip for you.  Your uninstall programs should uninstall the program, completely.  So it's actually possible to reinstall the program without having to do a system restore.

Good News,

I figured out how to get past the Sonic/Roxio on-line activation screen.!!!!

 I wondered how somebody without internet access would activate their software - it seemed unreasonable for Sonic/Roxio to assume On-line activation was the only solution.  Here is exactly what I did:

1. Shutdown all Sonic/Roxio Appliations runnin on my PC.
2. Physically disconnected my PC from the internet (actually I disconnected it from my network, making it a stand alone PC)
3. Restarted the MyDVD LE application
4. I was presented with a different set of options when MyDVD started up, and I selected - "Off-Line Activation"
5. I wrote down the MyDVD serial number displayed in the pop-up window.
6. I called the number listed for Sonic phone activation (1-877-627-6619)
7. Entered the MyDVD serial number and was instantly provided with an activation code for my copy of MyDVD LE.
8. Restarted MyDVD LE and everything was GOOD. :smileyvery-happy: :smileyvery-happy: :smileyvery-happy:

Note: I experimented with uninstalling the Roxio/Sonic software again and was never prompted with the activation requirment again, even after manually deleting some of the Sonic/Roxio registry entries.  Not sure where they store the successful activation information - but once you have successfully registered it should stick, unless you wipe your PC hard-drive clean.  Which is what I did when I reconfigured the RAID array on my PC.

Thanks for all the assistance and support - hopefully someone else will benefit from the information in this Thread