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September 20th, 2017 08:00

Operating system

Hard drive failed in a inspiron 5558, service tag .  Daughter did not make a usb recovery image.  She bought a new drive.   I put in the service code and found link for OS recovery tool.  When I run it, I don't get the page to put in service tag, etc.  I get this screen.

When I hit install, I get this:

What do I need to do to get the operating system installed on the new hard drive.

Thanks for your time,

Linda

Sorry I pasted image and it didn't show up.

5 Posts

September 20th, 2017 08:00

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87.5K Posts

September 20th, 2017 16:00

Windows 10 ISO can be downloaded here:

www.microsoft.com/.../windows10

5 Posts

September 21st, 2017 06:00

Thank you, ejn63.  I found after hours of searching, that since the computer had windows 10 installed before, I could just reinstall and I wouldn't need a key for the install.  So that is what I did using the same link you posted.  Everything appeared to be working.

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